Samantha Howard
Augusta,GA
Summary
Dependable serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
Thrive At Augusta
313 Furys Ferry Rd Martinez Ga 30907
09.2022 - Current
- Established partnerships with local organizations to provide additional resources for patients and their families during times of need.
- Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Enhanced staff awareness of patient needs through targeted training programs and workshops.
- Improved patient satisfaction by addressing concerns promptly and efficiently.
Resident Assistant / Head of Memory Care
Benton House Of Augusta
204 Frazier Ct Augusta Ga 30909
10.2021 - 09.2022
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Developed, implemented and monitored residential policies and procedures.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Advised student groups on event planning, budgeting, risk management, resulting in successful programming experiences.
Resident Assistant
Brookdale Senior Living Facility
105 N Hills Dr North Augusta Sc 29841
06.2020 - 10.2021
- Provided crisis management and intervention during emergency situations.
- Collaborated with other university staff and faculty to provide holistic and comprehensive student experience.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.Evaluated student progress to identify areas of improvement and provide feedback.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Developed, implemented and monitored residential policies and procedures.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Memory Care
- Dementia Care
- Alzheimers Care
- Hospice Care
Resident Assistant Coordinator
Elmcroft Senior Living
515 The Pass Martinez Ga 30907
10.2019 - 07.2020
- Evaluated student progress to identify areas of improvement and provide feedback.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Developed, implemented and monitored residential policies and procedures.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Memory Care
- Dementia Care
- Alzheimers Care
- Hospice Care
Crew
Burger King
3407 Deans Bridge Road
08.2017 - 05.2019
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Cross Creek High School
Augusta, GA08.2018
Skills
- Patient Intake
- Resolving Problems
- Patient Registration
- Building Rapport and Credibility
- Patient documentation
- Heartsaver CPR AED
- Firesaftey
- First Aid Infant/Child/Adult
- BLS
- CPR
- CUSTOMER SERVICE
- Cash Handling
- Food Preparation
- Food Control
Certification
Certified Nurse Assistant
5+ Years Experience
Fast Food
8 Years Experience
Timeline
Patient Experience Coordinator
Thrive At Augusta
09.2022 - Current
Resident Assistant / Head of Memory Care
Benton House Of Augusta
10.2021 - 09.2022
Resident Assistant
Brookdale Senior Living Facility
06.2020 - 10.2021
Resident Assistant Coordinator
Elmcroft Senior Living
10.2019 - 07.2020
Crew
Burger King
08.2017 - 05.2019
High School Diploma -
Cross Creek High School