Cynthia Bartnick
Westchester,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
35
35
years of professional experience
Work History
Patient Experience Coordinator
Athletico Physical Therapy
Westchester, IL
12.2023 - Current
- Coordinated patient scheduling and appointment confirmations for optimal clinic flow.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed insurance verifications and claim forms to ensure accurate patient intake and processing.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Communicated effectively with patients regarding treatment plans and insurance inquiries.
- Communicated with patients with compassion while keeping medical information private.
- Tracked patient outcomes and compiled reports to inform healthcare providers on treatment effectiveness.
- Trained new staff on patient interaction protocols and organizational policies to enhance service quality.
Administrative Assistant/Sales Associate
Survivor Gals
07.2022 - 09.2023
- Sought methods for improving daily operations, client communications, record keeping, and data entry to enhance overall efficiency.
- Interacted with customers to understand their needs and preferences to build rapport and foster lasting relationships.
- Increased monthly sales by 50% marketing new products.
- Boosted monthly sales by 50% through targeted marketing of new products.
- Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
Office Manager
KL & Associates
08.1991 - 10.1996
- Streamlined computer and physical filing systems to enhance accessibility and organization.
- Managed office inventory, ensuring optimal stock levels and timely replenishment.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Organized and updated computer and physical filing systems for improved efficiency.
- Managed office inventory processes to ensure adequate supplies were available.
- Delivered comprehensive administrative support by coordinating errands, managing mail, scheduling appointments, and arranging transportation.
- Used discretion when handling confidential information.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Stay at Home Mom
Family
- Organized and oversaw daily household operations to ensure smooth functioning.
- Oversaw daily family budgeting and expense tracking.
- Coordinated school activities and volunteered to support community engagement.
- Managed multiple tasks simultaneously to maintain household efficiency.
- Organized fundraising events to support community initiatives.
- Balanced multiple household tasks efficiently to ensure smooth operations.
- Utilized internet and computer skills for effective research and communication.
- Coordinate activities and volunteered at school functions.
- Utilized internet and computer skills for research and communication.
Education
Associate of Arts - Administrative Assistance And Secretarial Science
Triton College
River Grove, ILSkills
- Insurance verification
- Patient intake coordination
- Patient billing support
- EMR / EHR
- Microsoft office
- Front desk operations
- Organization
- Time management
- Problem solving
- Strong communication
- Team-oriented
Accomplishments
- I am a breast cancer survivor. It may not be an accomplishment but it shows I’m a fighter and didn't give up.
Timeline
Patient Experience Coordinator
Athletico Physical Therapy
12.2023 - Current
Administrative Assistant/Sales Associate
Survivor Gals
07.2022 - 09.2023
Office Manager
KL & Associates
08.1991 - 10.1996
Stay at Home Mom
Family
Associate of Arts - Administrative Assistance And Secretarial Science
Triton College