JESSIKA CORRALES
Laveen,AZ
Summary
Dynamic client service representative with extensive experience in managing customer inquiries and resolving issues. Skilled in multitasking and adapting to fast-paced environments, ensuring exceptional service delivery and client satisfaction
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Overview
8
8
years of professional experience
Work History
Client Service Representative
JGW
02.2026 - Current
- Assisted clients with inquiries, providing accurate information and resolving issues effectively.
- Adapted quickly to changing product knowledge, ensuring up-to-date assistance for clients.
- Supported onboarding processes for new clients, enhancing overall customer satisfaction experience.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained detailed records of client interactions for improved service continuity.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
Collections Agent
Flagship Credit Acceptance
10.2023 - 08.2025
- Managed high-volume collections through effective communication and negotiation techniques.
- Analyzed customer accounts to identify patterns and implement tailored collection strategies.
- Resolved disputes by collaborating with clients and internal teams to ensure timely payments.
- Manages and resolved customer inquiries, issues and complaints exclusively through written correspondence. emails and chat team
- reading and analyzing customer emails, providing clear and helpful responds, troubleshooting issues, and maintaining a positive customer experience.
- Trained new team members on collection processes, compliance regulations, and best practices.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Client Service Representative
ClearOne Advantage
10.2019 - 09.2023
- Processed client requests using software to enhance service delivery efficiency.
- Handled multi-channel support including email, live chat and inbound calls
- Collaborated with team members to ensure timely follow-up on client concerns.
- Maintained comprehensive knowledge of company policies and products to provide accurate information to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Office Administrative Assistant
Equaint
10.2018 - 09.2019
- Organized office operations to enhance workflow efficiency and communication among staff.
- Conducted regular audits of office supplies, optimizing inventory levels and reducing costs.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Phone and email etiquette
- Call center experience
- Relationship building
- Microsoft Excel
- Payment processing
- Multi-line phone talent
- Effective communication
- Multitasking and organizational skills
- Problem solving
Timeline
Client Service Representative
JGW
02.2026 - Current
Collections Agent
Flagship Credit Acceptance
10.2023 - 08.2025
Client Service Representative
ClearOne Advantage
10.2019 - 09.2023
Office Administrative Assistant
Equaint
10.2018 - 09.2019
GED -
Maricopa Community Colleges, Rio Salado Community College