Jessika Goodman
Miami
Summary
Motivated and detail-oriented customer service professional seeking a Relationship Banker position to apply strong cash-handling, accuracy, and relationship-building skills to support branch operations and deliver excellent customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier/Expo/Server
SMOKE BBQ
Fort Lauderdale
01.2025 - Current
- Greeted customers, answered questions about products and services, and resolved complaints to enhance overall shopping experience
- Scanned and processed items, handled various payment methods, and issued accurate receipts, change, or refunds to ensure smooth transactions
- Maintained up-to-date knowledge of store promotions, new items, and product details to effectively assist customers and recommend alternatives
Sales Associate
Total Wine & More
Aventura
06.2022 - 08.2023
- Greeted customers and built relationships while providing information on products and services to enhance customer experience.
- Executed cashier functions and adhered to policies while ensuring accurate completion of customer transactions.
- Key duties include setting up displays, educating consumers on product features, distributing promotional materials, and generating public interest to drive purchases
- Stocked and maintained inventory levels; reported inventory issues to leadership to support operational efficiency.
- Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.
Sales and Administrative Assistant
Implant Seminars
05.2018 - 01.2020
- Implant Seminars offers continuing education courses for dentists
- Verified event attendance by calling registrants
- Created name badges, certificates, and labels for events
- effective communication, trust building, sales and knowledge of dental products
Customer Service Representative
Chewy.com, LLC
Hollywood
11.2016 - 04.2018
- Handled over 100 inbound customer calls daily, addressing inquiries and providing solutions
- Helped new and recurring customers place orders and create accounts
- Assisted customers with returns, replacement orders, and FedEx inquiries, ensuring a smooth process
- Conducted 50-75 outbound calls daily to follow up on customer orders and inquiries
- Developed extensive knowledge of over 500 brands of pet products
Education
Bachelor's degree - Economics
Florida Atlantic University
Boca Raton, FLSkills
- Cash handling
- POS
- POS systems
- Customer service
- Guest relations
- Front desk
- Host/hostess experience
- Sales
- Retail sales
- Product demonstrations
- Data entry
- Computer literacy
- Organizational skills
- Conflict management
- Communication skills
- Hospitality
- Customer support
Certification
• Driver's License
•SCUBA License
• ServSafe
• CPR/First Aid
•SCUBA License
• ServSafe
• CPR/First Aid
Languages
English
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Cashier/Expo/Server
SMOKE BBQ
01.2025 - Current
Sales Associate
Total Wine & More
06.2022 - 08.2023
Sales and Administrative Assistant
Implant Seminars
05.2018 - 01.2020
Customer Service Representative
Chewy.com, LLC
11.2016 - 04.2018
Bachelor's degree - Economics
Florida Atlantic University