Miya Chang
Cutler Bay
Summary
Overall, I am a strong relationship-builder and multitasker with a team-oriented personality and a commitment to completing all tasks with a meticulous attention to detail. When assisting customers with requests and meeting special needs, I do it kindly and with joy. I'm aware of how essential communication, organizational, and time management skills are. Lastly, I am capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. I am hardworking and a reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. I am highly organized, proactive and punctual and work well within team settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier, Expo, Server, and Custard
Shake Shack
Miami
02.2024 - Current
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Garnished dishes and beverages to serve visually appealing menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Made Shakes and Drinks according to company rules
- Packaged and displayed food in an appealing way and timely manner
Cashier/Server
Miami-Dade County Fair & Exposition, Inc.
Miami
03.2021 - Current
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.
- Provided assistance to visitors by quickly resolving their questions and concerns.
- Prepared beverages and filled food orders for customers by making drinks.
- Collected payments and discussed expected wait times with them to maximize customer satisfaction.
- Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction.
- Provided each guest with a memorable experience in order to increase loyalty and encourage repeat business.
- BLS/CPR certified
Education
High School Diploma -
Southwest Miami Senior High School
Miami, FL05-2025
Skills
- Quick learner
- Customer needs assessment
- Multi-Tasking skills
- Cash handling
- Customer service
- Team building
- Employee training
- Conflict resolution
- Effective communication
- Time management
- Product restocking
- ID verification
- Order packaging
- Complaint resolution
- Promotions and discounts
- Attention to detail
- Written and verbal communication
- Customer service excellence
- Reliability and punctuality
- Empathy and patience
- Work ethic and integrity
- Hospitality and accommodation
Certification
BLS/CPR certified
Timeline
Cashier, Expo, Server, and Custard
Shake Shack
02.2024 - Current
Cashier/Server
Miami-Dade County Fair & Exposition, Inc.
03.2021 - Current
High School Diploma -
Southwest Miami Senior High School