Summary
Overview
Work History
Education
Skills
Timeline
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Jessika Ney

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Shift Manager

Burrachos
08.2016 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Promoted a positive work environment through open communication and constructive feedback.

Lead Wellness CNA

Brookview Meadows
04.2019 - 02.2022
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Education

Associate of Science - Medical Assisting

Madison Area Technical College
Madison, WI
05.2024

Skills

  • Team Development
  • Safety Compliance
  • Quality Assurance
  • Inventory Controls
  • Effective communication
  • Problem-solving abilities

Timeline

Lead Wellness CNA

Brookview Meadows
04.2019 - 02.2022

Shift Manager

Burrachos
08.2016 - Current

Associate of Science - Medical Assisting

Madison Area Technical College

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Jessika Ney