Jessika Schotten
Milford,MA
Summary
Dynamic Office Manager with a proven track record at Stonelab Marble and Granite, excelling in customer service and office administration. Expertly maintained confidentiality while enhancing client loyalty through empathetic communication. Demonstrated strong organizational skills by ensuring accurate financial records and efficient inventory management, contributing to a well-run office environment.
Overview
6
6
years of professional experience
Work History
Office Manager
Stonelab Marble and Granite
10.2020 - 11.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Representative
Registry Of Motor Vehicles
11.2017 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
LPN
Hudson High School
Hudson01-2026
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Office Manager
Stonelab Marble and Granite
10.2020 - 11.2023
Customer Service Representative
Registry Of Motor Vehicles
11.2017 - 10.2020
LPN
Hudson High School
Similar Profiles
Hamza AlsheikhHamza Alsheikh
Marble and granite seller at Marble Masters For Marble & GraniteMarble and granite seller at Marble Masters For Marble & Granite
Adnan JadoonAdnan Jadoon
Owner/Manager (Processing Plant & Quarry) at Valley Stones Granite & MarbleOwner/Manager (Processing Plant & Quarry) at Valley Stones Granite & Marble
Edmon BoyajyanEdmon Boyajyan
Granite Installer at G&H Granite and MarbleGranite Installer at G&H Granite and Marble
Sean SullivanSean Sullivan
Ski Instructor at Nashoba Valley Ski AreaSki Instructor at Nashoba Valley Ski Area
Magna SantosMagna Santos
CPR CERTIFIED at American Red CrossCPR CERTIFIED at American Red Cross