Jessika Serna
Houston,TX
Summary
Accomplished and energetic receptionist with a solid track record in communication and customer service. Known for strong organizational and prioritization abilities, this motivated leader consistently demonstrates professionalism while creating a warm and welcoming environment. Excellent communication and business management skills ensure that tasks are handled with accuracy and efficiency, contributing effectively to the success of any organization.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator/Receptionist
Reconstructive Orthopedic Center of Houston physical therapy department
Houston
05.2022 - 09.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Trained all staff on front desk procedures and policies.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Verified patient demographic information, copied documentation and directed to provided information.
Receptionist
Memorial City Psychiatry
Houston
01.2021 - 12.2022
- Call in appointment reminders for all providers, Coordinate messages between patients and physicians
- If consult calls are received, they must be properly handled and routed to the correct provider
- In case of emergency (demise of a patient) office manager and provider MUST be informed immediately
- Be sure to note any conversations that occur also., Complete insurance verification for all providers in the facility
- Insurance verification should be done each time the patient comes in for a visit, to ensure patient insurance is still active/accurate., Ensure all patient balances are accurate and up to date., Fill medication refill request between patient and doctor.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Manager/Doctors Assistant
Optimum eye care
Humble
05.2019 - 01.2020
Reception Insurance Verification Specialist/ Doctors assistant
Texas State Optical
Houston
02.2018 - 05.2019
- Scheduling appointments, verifying insurance such as co-pays and deductibles for the services that were being performed, performing the pre-lim exam process for the doctor, work with optical screening and optical scanning, sell glasses and frames on occasion, check patients in when coming for appointments, maintain a warm and friendly welcome, take vital signs such as , blood pressure, iop eye pressure , height , weight , medical background history, and medications history
Education
High School Diploma -
Technology Center High School
Houston, TX01.2015
Skills
- Time Management
- Front desk
- Customer service
- Office management
- Vital signs
- QuickBooks
- Filing
- Accounts receivable
- Accounting software
- Organizational skills
- Time management
- Costumer and Professional Services
- Service Orientation
- Active Listening
- Social Perceptiveness
- English & Spanish Fluent Language
End-of-day reporting
Office administration
EMR systems proficiency
Records Maintenance
Personal Information
Title: Receptionist
Timeline
Front Desk Coordinator/Receptionist
Reconstructive Orthopedic Center of Houston physical therapy department
05.2022 - 09.2023
Receptionist
Memorial City Psychiatry
01.2021 - 12.2022
Manager/Doctors Assistant
Optimum eye care
05.2019 - 01.2020
Reception Insurance Verification Specialist/ Doctors assistant
Texas State Optical
02.2018 - 05.2019
High School Diploma -
Technology Center High School