JessLynn Hinds
Portland,OR
Summary
Accomplished and engaging Bartender with a proven track record, eager to return to the service industry after spending the last few years in social work. Adept at elevating customer satisfaction and developing a loyal customer base through fostering a fun and welcoming atmosphere. Collaborative team player that will help ensure the success of your establishment.
Overview
5
5
years of professional experience
Work History
Bartender
Perch
06.2016 - 04.2018
- Served high customer volumes during special events, nights, and weekends at this rooftop LA hotspot.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Mayo Hotel
05.2015 - 05.2016
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Lead Bartender
Roy
12.2012 - 04.2015
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Trained 5+ new restaurant & bar staff on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.
Education
National Bartending School
Los Angeles, CACertification
OLCC
Portland, OR05.2024
Bachelor of Arts - Psychology & Social Science
Portland State University
Portland, OR08.2022
Skills
- Superior Customer Service
- Efficient in handling a high level atmosphere
- Clear Communication & Collaborative problem solving
- Extensive liquor, beer, and wine knowledge
Timeline
Bartender
Perch
06.2016 - 04.2018
Bartender
Mayo Hotel
05.2015 - 05.2016
Lead Bartender
Roy
12.2012 - 04.2015
National Bartending School
Certification
OLCC
Bachelor of Arts - Psychology & Social Science
Portland State University
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