Kayla Irvine
Delray Beach,FL
Summary
Adept at elevating guest experiences, I leveraged superior multitasking and exceptional customer service skills at Coal Fire Pizza and Pier 23. Recognized for my strong work ethic, I efficiently managed high-volume events and trained teams, significantly enhancing service quality. My expertise includes advanced POS system use and pour certification, underscoring my comprehensive skill set in hospitality.
Diligent bartender with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Thrōw Social
Delray Beach, FL
03.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/bartender
Anthony's Coal Fired Pizza
Delray Beach, FL
08.2023 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Bartender
Pier 23
Ocean City, MD
03.2023 - 08.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Managed very high volume events
Bartender
The Ott House
Emmitsburg, MD
03.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Lead Bartender
Coal Fire Pizza
Frederick, MD
04.2016 - 03.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- started as a host and moved up to lead bartender in 2020
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- passed multiple liquor board tests
- pour certified
Education
Bachelor of Arts - Business Management
Florida Atlantic University
Boca Raton, FL12-2025
Associate of Arts - Business Management
Frederick Community College
Frederick, MD05-2020
High School Diploma -
Oakdale High School
Ijamsville, MD05-2018
Skills
- Strong work ethic
- Strong multitasking
- Superior customer service
- Exceptional customer service
- pour certified
- Guest engagement
Certification
Pour certified
Timeline
Bartender
Thrōw Social
03.2025 - Current
Server/bartender
Anthony's Coal Fired Pizza
08.2023 - 02.2025
Lead Bartender
Pier 23
03.2023 - 08.2023
Bartender
The Ott House
03.2022 - 03.2023
Lead Bartender
Coal Fire Pizza
04.2016 - 03.2022
Bachelor of Arts - Business Management
Florida Atlantic University
Associate of Arts - Business Management
Frederick Community College
High School Diploma -
Oakdale High School