JESSY FLORES
Metro Community health
Staten Island,NY
1
Language
8
years of professional experience
Professional Front Desk Receptionist with 8 years of experience in delivering customer service and administrative support. Expertise in managing front-desk operations, handling correspondence, and maintaining accurate records. Strong communication and multitasking skills contribute to a welcoming environment and efficient daily operations.
Work History
Front desk receptionist
1 Year 8 Months- Greet and assist visitors, ensuring positive first impressions and addressing their needs promptly.
- Answer, screen, and direct incoming phone calls.
- Schedule and manage appointments and meetings.
- Respond to emails and general inquiries.
- Maintain calendars, records, and office files.
- Maintained clean and organized reception area to enhance visitor experience and office efficiency.
- Assisted staff and customers with inquiries, facilitating effective communication and support.
- Ensured confidentiality of sensitive information to maintain trust.
Practice office associate
11 Months- Schedule, confirm, and reschedule patient appointments.
- Check patients in and out and maintain accurate demographic information.
- Verify insurance information and assist with registration and administrative paperwork.
- Verified insurance information and assisted with registration and administrative paperwork to streamline patient onboarding.
- Answer, screen, and route telephone calls and respond to inquiries.
- Managed incoming and outgoing correspondence, emails, and office communications to ensure timely responses and maintain workflow.
- Manage incoming and outgoing correspondence, emails, and office communications.
- Coordinated with providers, nurses, and office staff to support daily practice operations and enhance patient care delivery.
- Process referrals, authorizations, forms, and other routine office documentation.
- Provide excellent customer service and address patient concerns professionally.
Patient service Representative
3 Years 8 Months- Register and check patients in and out while verifying demographic and insurance information.
- Answer incoming calls, address patient questions, and route calls to the appropriate department.
- Schedule, confirm, cancel, and reschedule patient appointments.
- Verify insurance eligibility and benefits and obtain necessary referrals authorizations.
- Collect copayments, balances, and other patient payments accurately.
- Maintain accurate and confidential patient records in the electronic medical record (EMR) system.
- Assisted patients with forms, referrals, medical records requests, and administrative needs to enhance overall patient satisfaction.
- Communicate effectively with physicians, nurses, medical staff, and insurance companies.
- Handled patient concerns and resolved issues promptly, ensuring a positive patient experience.
- Coordinated appointments and follow-up care to optimize patient flow and minimize wait times.
- Maintain HIPAA compliance and protect patient privacy and confidentiality.
Education
Highschool diploma
Skills
EHR systems
Customer service
Calendar management
Telephone etiquette
Insurance verification
Microsoft Office
Excellent time management.
Microsoft Office
LANGUAGES
Fluent in Spanish , reading and writing.
Timeline
Front desk receptionist
Metro Community health
07.2024 - 03.2026Read More
Practice office associate
Orlin & Cohen Orthopedic group
05.2023 - 04.2024Read More
Patient service Representative
Sun River health
08.2018 - 04.2022Read More
Curtis Highschool
Highschool diploma
Read More