Paulina Martinez
Santa Ana,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Restoration Healthcare
Irvine, CA
02.2023 - 12.2025
- Oversaw daily operations at front desk, ensuring a welcoming environment for patients and visitors.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming phone calls and messages for a chronic illness medical facility, scheduling appointments, and handling patient inquiries.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Resolved customer problems and complaints.
Representative, Patient Support, Extended Care
Quest Diagnostics
Santa Ana, CA
01.2016 - 12.2022
- Responded to patients questions via telephone and written correspondence regarding patient test results.
- Verified patients doctor information.
- Mailed patients results to doctors office and to patients.
- Assisted in coding patients health assessments.
- Data entry for Diabetic Results.
- Ran daily and weekly reports.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Cross trained throughout all years working for with Quest Diagnostics.
Client Coordinator
United School Of America
Anaheim, CA
03.2013 - 11.2015
- Coordinated students to appropriate learning courses.
- Handled vocational vouchers for injured clients.
- Assisted in speaking with insurance claims.
- Answered calls, filed paper work
- Ran reports
Receptionist
United School Of America
Anaheim, CA
03.2012 - 03.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled and confirmed appointments and meetings for senior management team.
Sales Associate
Next Accessories
Santa Ana, CA
01.2011 - 02.2012
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
Century High School
Santa Ana, CA05.2010
Skills
- Bilingual
- Computer skills
- Communication skills
- Listening skills
- Appointment scheduling
- Sensitive information handling
- Multi-line telephone systems
- EMR systems
- EHR systems
Timeline
Front Desk Receptionist
Restoration Healthcare
02.2023 - 12.2025
Representative, Patient Support, Extended Care
Quest Diagnostics
01.2016 - 12.2022
Client Coordinator
United School Of America
03.2013 - 11.2015
Receptionist
United School Of America
03.2012 - 03.2013
Sales Associate
Next Accessories
01.2011 - 02.2012
High School Diploma -
Century High School