Summary
Overview
Work History
Education
Languages
Timeline
Generic

Jessy Jauregui

Berthoud,CO

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

23
23
years of professional experience

Work History

IT Support Specialist

Hach
11.2017 - Current
  • Used both Jira and Cherwell ticketing systems to manage and process support requests.
  • Created help desk tickets, troubleshot and resolved desktop, laptop, mobile device, and audio/visual equipment issues in both office and manufacturing settings.
  • Provided IT support to onsite and remote users via phone, Teams, email, chat and Bomgar remote access software to 400+ employees.
  • Determined hardware, software and network system issues using troubleshooting techniques.
  • Demonstrated excellent verbal and written communication.
  • Provided excellent customer service focusing on end-user satisfaction.
  • Prepared new computers according to internal policies on standardized software and security deployments.
  • Updated software to safeguard against security flaws.
  • Loaded software, created user accounts and granted permissions for new employees as part of onboarding process.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented support interactions for future reference.
  • Installed and configured operating systems and software applications.
  • Escalated potential security issues to cybersecurity team.

International Customer Support Representative II

Hach
05.2006 - 11.2017
  • Connected with international distributors to address questions and resolve issues through phone and email.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Processed international distributor orders and provided quotes for company products.
  • Addressed post-delivery issues (i.e., damaged, lost, price discrepancies, returns).
  • Managed distributors in Latin America territory using both verbal and written communication in English and Spanish.

Sales Representative and Delivery Driver

PepsiCo
09.2004 - 05.2006
  • Inventory control and order placement to ensure sufficient product available.
  • Retained excellent client satisfaction ratings through outstanding service and delivery.
  • Managed customer accounts to secure customer satisfaction and increase of sales.

Technical Support

Hewlett Packard, HP
01.2001 - 05.2006
  • Used ticketing system to document troubleshooting steps, issue resolution and to implement warranty replacements.
  • Monitored systems in operation and thoroughly troubleshot issues.
  • Diagnosed and troubleshot hardware issues on HP servers and laptops.

Education

Microsoft Certified Professional -

ITT Technical Institute
Centennial, CO
11.2005

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

IT Support Specialist

Hach
11.2017 - Current

International Customer Support Representative II

Hach
05.2006 - 11.2017

Sales Representative and Delivery Driver

PepsiCo
09.2004 - 05.2006

Technical Support

Hewlett Packard, HP
01.2001 - 05.2006

Microsoft Certified Professional -

ITT Technical Institute

Similar Profiles

CREATE PROFILE
Jessy Jauregui