Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessy Lopez

Miami

Summary

Dynamic professional with a proven track record at Bella Joias, excelling in customer satisfaction and SEO content writing. Adept at handling high-pressure situations with composure and enhancing online visibility through creative strategies. Skilled in payment processing and relationship building, consistently achieving targets and fostering a welcoming environment for customers.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Bella Joias
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

SEO Content Writer

Art Bossa
06.2024 - 09.2025

Worked on SEO development for the website to make website more accessible and “attractive” to online shoppers

Website Developer

Milie Jewels
10.2023 - 09.2025

Worked on adding Photos, product description and key terms to attract customers to the website based on their algorithm

Sales Associates

Bella Joias
05.2022 - 09.2025

Selling Jewlery to business owners

Education

BHSA - Health Services Administration

Florida International University
Miami, FL
05.2026

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Guest services
  • Cash management
  • Product knowledge
  • Customer focus
  • Payment processing
  • Refund handling
  • Inventory management
  • Payment collection
  • Up-selling techniques
  • Merchandise restocking
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility
  • Phone etiquette
  • Conflict resolution
  • Quality assurance
  • Basic math
  • Cultural awareness
  • Stress management
  • Telephone management
  • Order taking
  • Issue resolution
  • Relationship building
  • Customer relations
  • Creative thinking
  • Cooperative attitude
  • Active listening
  • Team collaboration
  • Adaptable and flexible
  • Check processing

Certification

EKG Technician license

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

SEO Content Writer

Art Bossa
06.2024 - 09.2025

Website Developer

Milie Jewels
10.2023 - 09.2025

Sales Associates

Bella Joias
05.2022 - 09.2025

Customer Service Cashier

Bella Joias

BHSA - Health Services Administration

Florida International University
Jessy Lopez