Jessy Otero
Santa Fe,NM
Summary
Dynamic professional with a proven track record in network & IT and exceptional customer relationship management, honed at Constellation Home Electronics and Econolite. Experience in system installation and sales solutions, I excel in project management and technical knowledge, significantly enhancing operational efficiency and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Technician
Constellation Home Electronics
Santa Fe, NM
12.2023 - 01.2025
- Set up secure networks for homes, and small businesses.
- Wide knowledge of network equipment such as switches, routers, access points, radios, cameras, NVR's and other "smart devices.
- Experience setting up and operating a variety of service providers such as Xfinity, Starlink, NMSurf, Ubiquity, Araknis.
- Experience with installation at both residential and commercial sites.
- Tested and completed PCNA network certifications.
- Resolved hardware & software-related issues by troubleshooting programs and applications such as C4, Lutron, URC, etc
- Performed onsite repair of equipment at customer locations.
- Maintained accurate records of service calls, repairs, and parts used.
- Collaborated with team members to complete projects efficiently and effectively.
- Set up and operated mechanical and manual tools and equipment.
- Adjusted, connected, or disconnected low voltage wiring, to complete repairs and installations.
Account Manager
Econolite
Santa Fe, NM
01.2020 - 12.2022
- Worked directly with government agencies, to provide sales solutions on a daily basis. Worked with their team to provide quotes, accept purchase orders and coordinate shipping. I also provided technical support, and helped train technicians on my products.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Oversaw multiple projects, accounts, local agencies and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Supervised and collaborated with technicians to take care of customer service requests as a team.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Studied and researched competitive landscape and emerging technologies to position brand in marketplace.
- Prepared sales presentations or proposals to explain product specifications or applications.
Field Service Representative
Econolite
Santa Fe, NM
04.2016 - 01.2020
- Worked closely with customers and displayed great work ethic, leadership skills, and technical knowledge as representative of my company.
- Performed programming, troubleshooting, and repair work on all types of proprietary and 3rd party equipment.
- Collaborated daily with contractors, consultants, and traffic engineers on various projects throughout the state.
- Resolved customer issues in a timely manner, in person or over the phone.
- Experience servicing government & military agencies.
- Facilitated and provided training's on all types of proprietary equipment to large groups.
Consultative Sales Associate
Dillard's
Santa Fe, NM
10.2014 - 11.2015
- Used internal system to search and locate desired items in-store, at sister locations or in distribution center.
- Participated in incentive programs and contests designed to support achievement of production goals.
- Used strong people skills to sell advertising products and services.
- Identified new customer opportunities through market patterns.
Consultative Sales Associate
Sears Brands LLC
Santa Fe, NM
10.2011 - 01.2014
- Provided information on all products and services meeting customers' needs.
- Encouraged customers to consider warranties and maintenance plans for products, resulting in increase in upsold services.
- Showed customers advantages of each product by demonstrating features.
- Responded quickly to customer questions and resolved issues.
Education
Bachelor of Arts - Audio Engineering
Recording Connection
Santa Fe, NM09.2014
Skills
- Network & IT
- Low Voltage wiring
- Hand tool expertise
- System installation
- Sales solutions
- Sales Forecasting
- Project Management
- Account management
- Public speaking
- Business negotiation
- Strong initiative and work ethic
- Great customer relationships
- Training large groups
- Excellent communication skills
- Technical knowledge in electronics
- CRM
Contact
Santa Fe, NM 87505
Certification
- PCNA Network certification with SnapAV
Accomplishments
- Outstanding Achievement award in sales from Econolite 20202, 2021
Timeline
Service Technician
Constellation Home Electronics
12.2023 - 01.2025
Account Manager
Econolite
01.2020 - 12.2022
Field Service Representative
Econolite
04.2016 - 01.2020
Consultative Sales Associate
Dillard's
10.2014 - 11.2015
Consultative Sales Associate
Sears Brands LLC
10.2011 - 01.2014
- PCNA Network certification with SnapAV
Bachelor of Arts - Audio Engineering
Recording Connection
Similar Profiles
Charles ThomasCharles Thomas
Principal Installer at Constellation Home (formerly BGE Home)Principal Installer at Constellation Home (formerly BGE Home)
Dominique ThanielDominique Thaniel
HVAC Installer at Constellation HomeHVAC Installer at Constellation Home
Shaun ScovensShaun Scovens
Purchasing Assistant at Constellation Home Products & ServicesPurchasing Assistant at Constellation Home Products & Services