JESSYCA GARCES
Brownsville,TX
Summary
Dynamic insurance professional with a proven track record at AMIGACARE INSURANCE, excelling in sales strategy and client relations. Adept at policy writing and regulatory compliance, I consistently enhance customer satisfaction and retention through effective communication and problem-solving skills. Committed to driving growth and delivering exceptional service in the insurance industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Agent
AMIGACARE INSURANCE
Brownsville, TX
06.2019 - Current
- Attended conferences and seminars related to the industry in order to stay abreast of developments.
- Created detailed reports outlining sales activity, customer feedback, and other data points.
- Identified potential new customers through cold-calling and networking activities.
- Participated in team meetings to discuss strategies for meeting goals.
- Developed and implemented marketing plans to increase client base.
- Advised clients on industry standards, legal requirements, and best practices in the field of insurance.
- Presented comprehensive explanations of insurance policies to clients.
- Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
- Maintained up-to-date knowledge of relevant laws and regulations governing the sale of insurance products.
- Followed up with existing customers to ensure satisfaction and renewals of policies.
- Utilized various software programs to manage accounts efficiently.
- Wrote policies, finalized documents, and filed paperwork.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Secretary's Assistant
AG Capital Insurance
Brownsville, TX
01.2018 - 04.2019
- Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
- Handled multiple chat sessions simultaneously while providing excellent support to clients.
- Maintained customer accounts and updated account information as needed.
- Performed data entry tasks for client records management.
- Provided technical support to customers over the phone and via email.
Medical Assistant
Union Square Medical Associates
Elizabeth, NJ
05.2011 - 08.2015
- Monitored collections activity and maintained contact with customers regarding overdue payments.
- Maintained accurate records of all transactions processed within the billing system.
- Entered new customer information into the system, including credit limits and payment terms.
- Managed customer accounts and updated records as needed.
COSTUMER SERVICES
COLTONS PHARMACY
Elizabeth, NJ
01.2013 - 04.2014
- Assisted in managing inventory levels by keeping track of stock on hand.
- Facilitated special orders from vendors upon request from customers.
- Maintained cleanliness of the store by vacuuming carpets and dusting shelves.
- Organized, inventoried, and restocked costume shop merchandise.
- Provided exceptional customer service by answering questions about products, pricing, availability.
Education
REGISTERED MEDICAL ASSISTANT - REGISTERED MEDICAL ASSISTANT
DRAKE COLLEGUE OF BUSINESS
Elizabeth, NJ05-2013
Some College (No Degree) - English
UNION COUNTY COLLEGE
Elizabeth, NJSome College (No Degree) - Kindergarten And Preschool Education
COUNCIL FOR PROFESSIONAL RECOGNITION
Elizabeth, NJSome College (No Degree) - GASTRONOMY
UNITA UNIVERSITY
QUITO, ECUADORSkills
- Sales strategy
- Policy writing
- Customer service
- Regulatory compliance
- Market analysis
- Data reporting
- Problem solving
- Licensed insurance agent
- Client relations
- Client retention
- Customer follow-up
- Health insurance
Accomplishments
- GOLD PRODUCER AGENT (UNITED HEALTHCARE INSURANCE )
- SILVER PRODUCER AGENT (CIGNA HEALTH INSURANCE )
- GRADUATE IN DRAKE COLLEGE WITH A HONOR ROLL
Certification
- HEALTH AND LIFE INSURANCE
- REGISTER MEDICAL ASSISTANT
- PRESCHOOL BILINGUAL RENEWAL
Languages
Spanish
Native/ Bilingual
English
Professional
SOFT SKILLS
- PERSONAL STRENGTHS: Patience, empathy, positive attitude, ability to stay calm under pressure.
CAREER GOALS
Grow within a customer- focused company where I can help improve client satisfaction and develop my communication skills.
Websites
References
References available upon request.
Timeline
Insurance Agent
AMIGACARE INSURANCE
06.2019 - Current
Secretary's Assistant
AG Capital Insurance
01.2018 - 04.2019
COSTUMER SERVICES
COLTONS PHARMACY
01.2013 - 04.2014
Medical Assistant
Union Square Medical Associates
05.2011 - 08.2015
REGISTERED MEDICAL ASSISTANT - REGISTERED MEDICAL ASSISTANT
DRAKE COLLEGUE OF BUSINESS
Some College (No Degree) - English
UNION COUNTY COLLEGE
Some College (No Degree) - Kindergarten And Preschool Education
COUNCIL FOR PROFESSIONAL RECOGNITION
Some College (No Degree) - GASTRONOMY
UNITA UNIVERSITY
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