JESSYKA CUNNINGHAM
Memphis Riverline Hotel
Memphis,TN
1
Certification
12
years of professional experience
Bartender / Server blending cocktail craft, table service, and guest recovery in fast-paced hospitality settings. Prepares cocktails, beer, and wine, takes orders accurately, and keeps service moving through clear communication with kitchen and bar staff. Handles POS transactions, cash tabs, and clean, stocked service areas while supporting a welcoming guest experience.
Work History
Front Desk Agent I
4 Years 9 Months- Handle 40- 100+ guest check-ins daily while maintaining accurate records and a welcoming front desk experience.
- Process payments and answer billing questions with clear communication and attention to accuracy.
- Coordinate with housekeeping and other departments to support smooth room turnover and guest readiness.
- Manage competing front desk priorities during busy shifts while keeping guest records current and organized.
Bartender / Server
11 Years 9 Months- Handle 50-100 guest orders daily while coordinating table and bar service during busy shifts.
- Prepare cocktails, beer, wine, and other beverages to guest preferences with consistent presentation.
- Take food and drink orders, communicate them accurately to kitchen and bar staff, and check in throughout service.
- Process payments, manage cash tabs, and support accurate POS transactions at the end of each shift.
- Maintain clean, stocked bar and dining areas while following sanitation, food safety, and responsible alcohol service standards.
- Address guest questions and concerns promptly to support a positive dining experience.
Education
Medical Assistant Certificate - Medical assistant
Skills
Guest service standards
Reservation handling
Front desk check-in
Customer service
Cash handling & POS transactions
Beverage preparation
Cocktail preparation
Upselling & recommendations
Inventory & stock management
Shift supervision
Training delivery
Conflict resolution
Cleanliness & sanitation
Responsible alcohol service
Guest complaint resolution
Hotel front office procedures
Bartender training
Food safety certification
Certification
Medical Assistant Certificate, Steptful Career College
Timeline
Front Desk Agent I
Memphis Riverline Hotel
01.2022 - CurrentRead More
Bartender / Server
Memphis Riverline Hotel
01.2015 - CurrentRead More
Steplful Career College
Medical Assistant Certificate from Medical assistant
Read More