Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Jesus Acosta Batista

Tampa

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Lead

Cricket Wireless
09.2023 - Current
  • Lead the sales team to provide an unparalleled customer experience
  • Promote store growth by coaching the store sales team and offering premium customer service
  • Meet sales goals by selling our products and services to new and existing customers
  • Promote positive customer experience through modeling great customer service and handling escalations
  • Conduct daily observations per Velocity
  • Handle all administrative aspects of the sale, including, but not limited to, completing customer contracts and warranties, accepting customer payments, and filing the completed orders
  • Stay updated with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development
  • Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise
  • Consult with new and existing customers to determine their wireless service needs
  • Maintain the integrity of store operating procedures, including opening, closing, inventory, point of sale paperwork/record keeping, cash management, and maintaining store standards/appearance in merchandising, backroom, restroom, and work area
  • Handles all customer service issues in a timely and professional manner
  • Directly responsible for ensuring sales accuracy of daily cash drawer and sales accuracy with customers
  • Any other assigned duties

Busser/Server Assistant

Plaza Mexico Restaurant, bar & Grill
11.2022 - 08.2023
  • Prepare dining areas before guests are seated
  • Decorate tables with candles, napkins, linens and flowers
  • Place tableware and condiments on tables
  • Serve water and welcome snacks, like breadsticks
  • Refill beverages and take orders
  • Remove dirty utensils and replenish, as needed
  • Provide special silverware sets to families with young children
  • Clean and reset tables after guests leave
  • Maintain health and safety regulations at all kitchen and dining areas

Education

University in Medical Assistant -

Sistema Universitario Ana G Mendez
Tampa, FL
03-2027

computer technician

Polytechnic Institute of Informatics
Cuba
01.2017

High School Diploma -

High School XX Anniversario
Cuba
07.2013

Skills

  • Wireless sales
  • Bilingual
  • Retail sales
  • Sales
  • Serving
  • Computing
  • Customer service
  • Communication skills
  • Computer skills
  • Sanitation
  • Restaurant experience
  • Food service
  • Microsoft office
  • Microsoft window
  • Cleaning
  • Busser
  • Negotiation

Certification

Medium Computer Technician

Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Team Lead

Cricket Wireless
09.2023 - Current

Busser/Server Assistant

Plaza Mexico Restaurant, bar & Grill
11.2022 - 08.2023

University in Medical Assistant -

Sistema Universitario Ana G Mendez

computer technician

Polytechnic Institute of Informatics

High School Diploma -

High School XX Anniversario

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Jesus Acosta Batista