Jesus Aguilar
Monrovia,CA
Summary
Seasoned General Manager specializing in management of retail / food and beverage locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Onsite Property Manager (63 Units)
Golden / Regency Property Management
10.2016 - Current
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Consultant / Store Manager
Batteries Plus Bulbs
12.2022 - 06.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends to facilitate planning.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Managed inventory control, cash control, and store opening and closing procedures.
District Manager
Hit Mobile Wireless, Los Angeles County
10.2017 - 08.2020
- Managed 9-18 stores across Los Angeles and nearby counties
- Implemented and maintained training programs to ensure employee knowledge of T-Mobile products
- Propelled relationships in customer service increasing sales and reducing selling expenses
- Played an imperative role in the improvement of year over year sales metrics through an internal focus of sales strategies and tactics as well as increasing communications among sales and operations.
Hospitality Manager
Buffalo Wild Wings
01.2014 - 01.2017
- Scheduled work hours for 27 employees to achieve adequate manpower coverage.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Resolved customer complaints involving food or beverage quality and service.
- Purchased beverage stock and handled all inventory needs.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
General Manager
Denny's Restaurant
05.2011 - 01.2014
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Diploma -
Pomona Academic Center
Pomona, CA06.2010
Skills
- 13 Years of Customer Service
- 12 Years of Retail Management
- 7 Years Onsite Resident Manager
- 5 Years Food & Beverage Management
- Recruiting
- Motivating
Timeline
Consultant / Store Manager
Batteries Plus Bulbs
12.2022 - 06.2023
District Manager
Hit Mobile Wireless, Los Angeles County
10.2017 - 08.2020
Onsite Property Manager (63 Units)
Golden / Regency Property Management
10.2016 - Current
Hospitality Manager
Buffalo Wild Wings
01.2014 - 01.2017
General Manager
Denny's Restaurant
05.2011 - 01.2014
Diploma -
Pomona Academic Center
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