Jesus Aguilar
Garland,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Operations Manager
Floor & Decor
09.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Department Sales Manager
Floor & Decor
01.2023 - 09.2023
- Implemented targeted promotional campaigns that effectively attracted new customers while retaining existing clientele.
- Fostered a positive work environment within the department by promoting open communication channels among team members and recognizing top performers.
- Streamlined inventory management processes, reducing stock discrepancies and ensuring product availability for customers.
- Managed budget allocation for the department, ensuring optimal resource utilization without compromising quality or customer satisfaction levels.
- Oversaw daily operations of the department to ensure efficient use of resources, timely completion of tasks, and adherence to company policies.
- Boosted customer satisfaction rates by focusing on providing exceptional service and addressing customer concerns promptly.
- Achieved consistent department growth by setting clear goals, monitoring progress, and adjusting tactics as needed to meet targets.
- Collaborated with other managers to identify cross-selling opportunities and maximize overall store revenue potential.
Warehouse Supervisor
Floor & Decor
05.2021 - 01.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
Inventory and Projects Manager
FB Flurry
06.2020 - 05.2021
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Managed cross-functional teams for successful project completion within budget and on schedule.
- Reduced costs with thorough budget analysis and identifying areas for improvement.
- Increased customer satisfaction, maintaining open communication lines between clients and the team throughout project lifecycle.
- Implemented risk management plans to mitigate potential issues, ensuring smooth project execution.
- Delivered high-quality results by setting clear expectations and providing consistent feedback to team members.
- Optimized resource allocation, ensuring efficient utilization of manpower and materials throughout the project lifecycle.
- Successfully completed multiple high-priority projects simultaneously under tight deadlines while maintaining a high level of quality control.
- Developed SOPs to put into place for a growing company.
- Oversaw over 30 clients and maintained their inventory through daily cycle counts and annual inventory counts.
Warehouse Supervisor
Floor & Decor
11.2019 - 06.2020
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
Inventory Control Specialist
Floor & Decor
09.2018 - 11.2019
- Used equipment like forklifts and pallet jacks to move inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts once a year.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated communication between departments regarding inventory-related matters, promoting a collaborative approach to problemsolving.
Assistant Sales Department Manager
Floor & Decor
04.2017 - 09.2018
- Coordinated with other departments on joint projects or initiatives that contributed towards overall business growth.
- Developed targeted marketing campaigns to attract new clientele and boost overall sales figures.
- Led a team of sales associates, providing training, support, and guidance to improve performance.
- Increased sales revenue by implementing effective sales strategies and maintaining strong relationships with clients.
- Managed inventory levels, ensuring adequate stock availability while minimizing waste and overhead costs.
- Demonstrated exceptional product knowledge during interactions with customers, effectively answering questions or concerns they had about offerings.
Sales Associate
Floor & Decor
05.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Watch Technician
Fossil
07.2013 - 05.2016
- Streamlined inventory management by accurately tracking parts usage and maintaining organized workspaces.
- Optimized repair processes by incorporating innovative techniques learned from industry publications, training sessions, and peers.
- Delivered consistent quality in all completed projects, resulting in numerous referrals from satisfied clients.
- Maintained a high level of precision and accuracy in watch repairs, ensuring long-lasting results.
- Reduced turnaround times for repairs by utilizing advanced tools and techniques for efficient problemsolving.
- Disassembled timepieces to inspect for defective, misaligned or rusty parts.
- Served as a reliable resource for colleagues, providing guidance on complex repairs or unique issues when necessary.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX06.2013
Skills
- Problem-Solving
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Inventory Management
- Project Management
- Performance monitoring
- Quality Assurance Controls
- Onboarding and Orientation
- Delegation
- Customer Retention
- Data Analysis
- P&L Management
- Sales background
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Floor & Decor
09.2023 - Current
Department Sales Manager
Floor & Decor
01.2023 - 09.2023
Warehouse Supervisor
Floor & Decor
05.2021 - 01.2023
Inventory and Projects Manager
FB Flurry
06.2020 - 05.2021
Warehouse Supervisor
Floor & Decor
11.2019 - 06.2020
Inventory Control Specialist
Floor & Decor
09.2018 - 11.2019
Assistant Sales Department Manager
Floor & Decor
04.2017 - 09.2018
Sales Associate
Floor & Decor
05.2016 - 04.2017
Watch Technician
Fossil
07.2013 - 05.2016
High School Diploma -
Lakeview Centennial High School