Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaidee Torres

Jacksonville

Summary

Dynamic customer service professional with extensive experience, excelling in conflict resolution and time management. Proven ability to enhance customer satisfaction through effective communication and efficient POS system operation. Recognized for fostering loyalty and swiftly resolving issues, contributing to a positive shopping experience.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Floor & Decor
03.2024 - Current
  • Processed transactions efficiently using point-of-sale systems, ensuring accurate financial handling.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer complaints swiftly, fostering positive relationships and loyalty.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.

Server

Sentella’s Grill
02.2022 - 01.2024
  • Provided exceptional customer service in fast-paced dining environment.
  • Memorized menu items and specials to enhance guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Cashier

Rowes IGA
11.2019 - 12.2021
  • Handled cash, credit, and electronic payments while adhering to company policies.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Monitored store environment to uphold cleanliness and organization standards.

Education

High School Diploma -

Robert E Lee
Jacksonville,FL
07-2020

Skills

  • Customer Service
  • Bilingual Customer Support
  • Conflict Resolution
  • Time Management
  • POS system operation
  • Communication Skills
  • Adaptability
  • Active Listening Skills
  • Payment processing

Languages

English
Spanish
Native or Bilingual

Timeline

Customer Service Associate

Floor & Decor
03.2024 - Current

Server

Sentella’s Grill
02.2022 - 01.2024

Cashier

Rowes IGA
11.2019 - 12.2021

High School Diploma -

Robert E Lee

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