Jesus Andres Medina "Andy"
York
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Wellspan
York, PA
06.2025 - Current
- Coordinated patient appointments and ensured timely communication between patients and healthcare providers.
- Managed insurance verification processes, improving accuracy in patient billing and claims submissions.
- Developed and maintained efficient patient intake procedures to enhance overall workflow efficiency.
- Collaborated with multidisciplinary teams to streamline care coordination and improve patient satisfaction rates.
- Delivered support to medical staff in completion of patient paperwork.
Builders Direct Desk Agent
WM (Waste Management, Inc)
08.2023 - 05.2025
- Contact and liaison for roll off construction dumpster for customers across multiple areas across Florida.
- Expectations to meet or exceed service, sales and operational goals.
- Coordinate with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer issues.
- Provide information and education to customers regarding service options, charges and billing questions.
- Opportunity to price and sale roll off dumpsters to new or established customers and contractors.
Lead Sourcing Specialist & Diary Manager
The Photo Studio Group LLC
09.2020 - 07.2023
- Performs quality review process on incoming lead sources before distribution to more than 50 sales employees daily.
- Works collaboratively with and is available to all team members and office support staff and provides individualized education sessions based onidentified issues.
- Call to confirm certain booked clients and make sure they have all the information needed.
- Identifies and communicates to company directors daily with reports and any issues impacting lead sources, sales team and more.
- Review and process incoming payments or issue refunds through company platform.
Administrative Assistant for Service & Parts
H&E Equipment Services
09.2016 - 08.2020
- Managed daily operations by answering, screening calls, provided information, logged messages, scheduled appointments. Issue/complaint management and recovery.
- Equipment parts distribution for fleet, customer sales or stock items. Parts inventory maintenance.
- Perform administrative support tasks, such as keeping track of pay roll, invoices, balance sheets, created purchase orders.
- Dispatched mechanics to job sites for service of equipment for maintenance or repairs.
- Branch Safety Coordinator. Conducted safety training and monthly meetings with a variety of safety topics and employee engagement activities. Facility safety inspections.
Education
Associate of Arts -
Art Institute
Fort Lauderdale, FLSkills
Assessments and Qualifications
Screening Personnel
Client Meetings
Client Satisfaction
Company Inventory Oversight
Selecting Suppliers
Accounts Payable
Data Accuracy
Professional Relationships
Industry Trends
Proposal Coordination
Engagement Activities
Office Support
Safety Procedures
Web Portals
Records Filing
Candidate Screening
Planning and Sourcing
Customer Service
Critical Thinking
HIPAA compliance
Timeline
Patient Care Coordinator
Wellspan
06.2025 - Current
Builders Direct Desk Agent
WM (Waste Management, Inc)
08.2023 - 05.2025
Lead Sourcing Specialist & Diary Manager
The Photo Studio Group LLC
09.2020 - 07.2023
Administrative Assistant for Service & Parts
H&E Equipment Services
09.2016 - 08.2020
Associate of Arts -
Art Institute