Jesus Benitez
Santa Clarita,CA
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 23 years of experience to dynamic new position.
Overview
23
23
years of professional experience
Work History
Customer Service Manager
Food4Less
Sylmar, CA
01.2001 - 01.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of over 40 employees, fostering a positive work environment focused on teamwork and collaboration.
- Fostered positive relationships between front-end staff members through open communication channels and team-building events.
- Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with store management to develop strategies for optimizing customer service experience and increasing sales performance.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Maintained a clean, organized workspace to create a welcoming environment for customers.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Quickly and accurately counted drawers at start and end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CA08.2000
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Training and mentoring
- Decision-Making
- Cash Handling
- Team Building and Leadership
- Shipping, receiving, and warehousing
- Stock replenishment
- Loading and unloading
- Workplace Cleanliness
- Shelf Stocking
- Heavy Lifting
- Pallet Jack Operator
- Certified Forklift Driver
- Safety Procedures
- Self-Motivated and Independent
- Effective Communication
Timeline
Customer Service Manager
Food4Less
01.2001 - 01.2024
High School Diploma -
San Fernando Senior High School