Jesus Benitez
Houston
Summary
Driven E-Commerce Personal Shopper with expertise in order processing efficiency and client relationship building. Committed to enhancing customer experiences through exceptional service and effective inventory management.
Results-focused professional with a solid background in e-commerce and customer engagement. Known for strong order processing efficiency and exceptional product knowledge, ready to leverage expertise to enhance customer satisfaction and drive sales growth.
Detail-oriented E-Commerce Personal Shopper with a proven track record in streamlining order fulfillment and enhancing product knowledge. Skilled in leveraging digital tools for inventory management and delivering outstanding customer service, ready to contribute to improved operational efficiency.
Overview
5
5
years of professional experience
Work History
E-Commerce Personal Shopper
Kroger
10.2023 - Current
- Executed order fulfillment by accurately selecting and packing customer grocery items.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained inventory accuracy through regular audits and replenishment of stock levels.
- Collaborated with team members to streamline shopping processes and enhance productivity.
- Trained new staff on e-commerce procedures and best practices for customer engagement.
- Leveraged digital tools to track orders and ensure timely delivery to customers.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
Parking Lot Attendant
HEB Grocery Store
02.2021 - 09.2023
- Managed parking lot operations to ensure optimal flow and accessibility for customers.
- Assisted customers with inquiries and provided directions to enhance their shopping experience.
- Monitored parking lot conditions, promptly addressing safety hazards and maintenance needs.
- Coordinated with team members to implement efficient traffic management strategies during peak hours.
- Trained new staff on parking lot protocols and customer service best practices for consistency.
Education
Associate of Science - Science
Houston Community College
07-2026
High School Diploma -
Heights High School
Houston05-2021
Skills
- Order processing efficiency
- Product knowledge expertise
- Online platform navigation
- Client relationship building
- Inventory management proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
E-Commerce Personal Shopper
Kroger
10.2023 - Current
Parking Lot Attendant
HEB Grocery Store
02.2021 - 09.2023
Associate of Science - Science
Houston Community College
High School Diploma -
Heights High School