Dynamic leader with a proven track record of enhancing operational efficiency at Xclusive Hardscape through strategic budget management and customer satisfaction initiatives. Skilled in marketing tactics and administrative oversight, adept at leveraging CDL Class A License for comprehensive logistics solutions. Achieved significant growth in customer loyalty and operational productivity, showcasing exceptional problem-solving and team motivation abilities.
Overview
8
8
years of professional experience
Work History
Owner
Xclusive Hardscape
02.2023 - Current
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Trained and motivated employees to perform daily business functions.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Rendered designs with manual and computer-aided methods.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Maintenance Technician
Village of River Forest Public Works
09.2021 - 06.2024
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Maintained assigned vehicles and equipment in professional working conditions.
Trained in skid steers, backhoes and ag tractor operation to supplement truck-mounted plow work.
Operated snow plow for government to support safe travel for local citizens.
Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
Worked in parking lots, roads and driveways to handle needs of businesses and residential customers.
Removed snow, ice and debris from roadways after storms to clear major transportation routes.
Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Planted new trees, shrubs and plants to fulfill project requirements.
Pruned and trimmed trees to promote healthy growth and improve aesthetics.
Loaded and unloaded trees and materials for use in projects.
Assisted with removal of hazardous trees, safely cutting limbs and removing trunks.
Machine Operator
The Royal Group
12.2018 - 08.2021
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Complied with company and OSHA safety rules and regulations.
Set up and ran machinery to produce exceptional products for industrial needs.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Followed detailed instructions to operate machines with accuracy and produce quality products.
Set up and adjusted equipment and properly configured machines for daily operation.
Landscaper
Kelty Lawn Care
09.2018 - 12.2018
Maintained grounds by trimming, weeding, and general clean-up.
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Performed planting, watering, mulching, and edging of lawns.
Installed stonework according to landscape design plan and client specifications.
Retail Sales Specialist
Orielly Auto Parts
09.2017 - 09.2018
Displayed merchandise by arranging in appealing ways to boost sales.
Handled in-store purchase payment processing with cash and credit cards.
Answered questions about store policies and addressed customer concerns.
Greeted customers and helped with product questions, selections, and purchases.
Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Landscaper
Kelty Lawn Care
06.2016 - 08.2016
Maintained grounds by trimming, weeding, and general clean-up.
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Performed planting, watering, mulching, and edging of lawns.
Removed weeds, hazards, and debris from common pathways to improve usability
Utilized power tools and landscaping machines to maintain outdoor areas.
Education
High School Diploma -
J Sterling Morton East High School
Cicero, IL
06-2017
Skills
Marketing tactics
Administrative Oversight
Labor Relations
Budget Administration
CDL Class A License
Skid Steer Operator
Front Loader Operator
High Ranger Bucket Truck Operator
Class B Dump Truck Operator
Snow Removal Truck Operator In Pick Up Trucks, Medium Dump Trucks, and Class B Dump Trucks
Class B Salt Truck Operator, and Medium Dump Truck Salt Operator