Jesus Cardenas
New York,NY
Summary
Proven leader with extensive experience at Jajaja Mexicana, adept in employee management and customer relations. Excelled in enhancing operational efficiency and fostering a team-oriented environment. Skilled in information technologies and problem resolution, significantly improving service quality and business success. Demonstrates strong scheduling, planning, and team leadership, ensuring optimal performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Floor Manager
Jajaja Mexicana
08.2021 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supported accounting department by preparing detailed reports outlining daily cash receipts, deposits, and adjustments as needed.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed team of 30+ employees to maintain smooth-running operations.
Server
Jajaja Mexicana
08.2019 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bar Manager
The Harrison Speakeasy
03.2016 - 03.2016
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for bar area, ensuring clean and safe environment for patrons at all times.
- Monitored bar inventory of supplies and purchased orders to maintain adequate stock levels.
Education
Master of Science - Information Technology
Universidad De Palermo
Buenos Aires10.2017
Skills
- Employee Management
- Customer Relations
- Information Technologies
- Policy Enforcement
- Stock management
- Scheduling and Planning
- Team Leadership
- Problem Resolution
- Computer Skills
- Onboarding and Orientation
Languages
Spanish
Native or Bilingual
Timeline
Floor Manager
Jajaja Mexicana
08.2021 - Current
Server
Jajaja Mexicana
08.2019 - 08.2021
Bar Manager
The Harrison Speakeasy
03.2016 - 03.2016
Master of Science - Information Technology
Universidad De Palermo
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