Jesus Castro
Fort Worth,TX
Summary
Dynamic professional with a proven track record at Haltom Industry and Renault c.a. excelling in training and mentoring teams to enhance productivity. Skilled in staff management and customer service, I implemented process improvements that significantly reduced operational delays. Adept at analyzing complex claims, I foster collaboration to streamline procedures and elevate service quality.
Overview
18
18
years of professional experience
Work History
Supervisor
Haltom Industry
2225 Ola Ln, Haltom City, TX 76111
11.2024 - 02.2026
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on production processes and equipment usage.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Monitored inventory levels, coordinating with supply chain for timely replenishment.
Claims Analyst
American Express
Caracas , Venezuela
03.2010 - 05.2013
- Resolve all billing problems for foreign cardholders who made purchases in Venezuela
- Analyzed complex claims to determine validity and compliance with policies.
- Enhanced claims processing efficiency through systematic troubleshooting and resolution strategies.
- Collaborated with cross-functional teams to streamline claim handling procedures and improve response times.
- Mentored junior analysts on best practices for claims assessment and dispute resolution techniques.
Service Advisor
Renault De Venezuela
Maracay Venezuela
06.2008 - 05.2009
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Assisted in diagnosing vehicle issues through effective communication with customers and technicians.
- Maintained accurate records of services performed, enhancing service history documentation.
Education
High School Diploma -
U.E. Antonio Jose De Sucre
Caracas Venezuela Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Supervisor
Haltom Industry
11.2024 - 02.2026
Claims Analyst
American Express
03.2010 - 05.2013
Service Advisor
Renault De Venezuela
06.2008 - 05.2009
High School Diploma -
U.E. Antonio Jose De Sucre