Jesus Chavez
Lubbock,TX
Summary
Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor. Great self motivation to achieve set goals
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Service Greeter
Rapid Oil Change
Lubbock, TX
08.2024 - Current
- Answered incoming calls in a timely manner and transferred them as needed.
- Ensured that customer information was accurately entered into the database system.
- Assisted in directing customers to appropriate service areas or personnel.
- Managed appointment reminders for clients via email or text message notifications.
- Updated customer records with any changes in contact information or preferences.
- Provided support to other departments when needed during peak times of activity.
- Conducted regular inventory checks to ensure accuracy of stock levels.
Warehouse Worker
Llano Logistics
Lubbock, TX
08.2023 - 01.2024
- Assembled orders according to customer requests.
- Followed established guidelines for picking orders accurately.
- Processed returns of defective merchandise as required.
Assistant Manager
Take 5 Oil Change
Lubbock, TX
03.2022 - 07.2023
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Deploma
Sweetwater High School
Sweetwater, TX01-2022
Skills
- Appointment Scheduling
- First Aid Training
- Professional Appearance
- Strong interpersonal skills
- Cash handling experience
- Guest Relations
- Able to stand for 10 hours
- Stocking
- Receipt verification
- Strong Work Ethic
- Creativity and Innovation
- Reading Comprehension
- Conflict Mediation
Timeline
Service Greeter
Rapid Oil Change
08.2024 - Current
Warehouse Worker
Llano Logistics
08.2023 - 01.2024
Assistant Manager
Take 5 Oil Change
03.2022 - 07.2023
High School Deploma
Sweetwater High School