Jesus Cruz
New York,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise .
Overview
1
1
year of professional experience
Work History
Assistant Manager
Dollar Tree
Amityville, NY
02.2023 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
GED -
Amityville Memorial High School
Amityville, NY06.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Sales Strategies
- Strategic Planning
- Sales Growth
- Policy Enforcement
- Staff Development
- Schedule oversight
- Succession Planning
- Customer Service
- Team Leadership
- Computer Skills
- Problem Resolution
- Decision-Making
- Goal Setting
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dollar Tree
02.2023 - 09.2023
GED -
Amityville Memorial High School