Jesus De La Cruz Juarez
Chandler,AZ
Summary
Enthusiastic and highly motivated Behavioral Science and Business student with proven leadership capabilities. Always willing to take initiative and seek new challenges. Skilled Teller with a background in financial transactions and customer service. Strong understanding of banking regulations and compliance procedures. Proficient in cash handling, cross-selling bank products, and maintaining high levels of customer satisfaction. Previously contributed to the improvement of branch sales through effective client relationship management.
Overview
4
4
years of professional experience
Work History
Teller
Wells Fargo
Chandler, AZ
07.2022 - Current
- Provide exceptional customer service to all customers, including greeting them warmly and making them feel welcome
- Process deposits, withdrawals, transfers, loan payments, cashier's checks, and other transactions accurately and efficiently
- Balance currency, coin, and checks in cash drawers at the end of each shift
- Identify customer needs and provide information on new products and services
- Follow security protocols and procedures for handling confidential customer information
- Maintain a clean and organized work area
- Assist with opening and closing accounts as needed
- Answer customer inquiries and resolve any issues or complaints
- Refer customers to branch representatives when appropriate
- Track, record, report, and store transactional information and special requests
- Participate in training sessions and stay up-to-date on bank policies and procedures
- Adhere to Wells Fargo's Code of Ethics and Business Conduct.
Sales Advisor
Best Buy
Chandler, AZ
03.2022 - 07.2022
- Assist customers with questions, returns, and purchases at customer service
- Welcome and engage with customers in a warm, friendly manner
- Serve as a brand ambassador by bringing together your passion for people and technology to serve our customers
- Recommend products and solutions that meet customers’ needs
- Complete cashier duties for purchases, returns, and exchanges
- Apply the appropriate knowledge and expertise through ongoing learning and development
- Ensure your department is clean and well-stocked
Retail Sales Associate
Under Armour, Inc
Chandler, AZ
07.2021 - 03.2022
- Collaborates with teammates to achieve store goals
- Maintain standards covering merchandise and floor sets.
- Comply with UA policies and procedures.
- Complete the operational and cash processes (manual or system) in line with the training.
- Adhere to Under Armour’s dress code and attendance policies.
Retail Sales Associate
Five Below
Chandler, AZ
10.2020 - 02.2021
- Adheres to all standard operating procedures and policies.
- Responsible for cash-handling procedures
- Reviews and is responsible for all corporate communications applicable to their assigned area.
- Assists in merchandising procedures
- Responsible for maintaining assigned area
- Delivers exceptional customer service through personal contact with customers.
Education
Associate's degree in Psychology -
Chandler Gilbert Community College
Chandler, AZ07-2023
High School Diploma
Hamilton High School
Chandler, AZ05-2020
Skills
- Microsoft Office Applications Proficiency
- Bilingual in English and Spanish
- Effective time management while working on multiple assignments
- Effective communication abilities
- Strong understanding of customer service processes and principles
- Sales
- Cash handling
- Computer skills
- Toddler care
- Financial services
- Customer Relationship Building
- Fraud Detection
- Fraud identification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Teller
Wells Fargo
07.2022 - Current
Sales Advisor
Best Buy
03.2022 - 07.2022
Retail Sales Associate
Under Armour, Inc
07.2021 - 03.2022
Retail Sales Associate
Five Below
10.2020 - 02.2021
Associate's degree in Psychology -
Chandler Gilbert Community College
High School Diploma
Hamilton High School