Jesus Diaz
Chico,CA
Summary
People-focused operations leader with 9+ years of progressive experience in customer service, operations team leadership, and asset protection. Strengths include clear communication, data-informed decision-making, and fast adaptation to evolving priorities. Experience in team development and culture building, supported by an Associate Degree in Psychology and ongoing Bachelor’s Degree in Social Work.
Overview
11
11
years of professional experience
Work History
Operations Manager/Front End Team Lead
Walmart
Willows, CA
2017.01 - Current
- Directed teams and daily operations, enhancing performance, safety compliance, customer experience, and loss prevention.
- Drove strong safety culture that helped the store achieve 120 consecutive days accident-free.
- Analyzed business metrics to identify opportunities for strengthening operational performance and reducing shrink.
- Recognized for best shrink performance of the year (FYE 2023) with 1.60% shrink rate compared with 1.88% of the prior year.
- Developed associates, reinforcing a culture of accountability and high performance.
- Communicated across employee, customer, and leadership groups while resolving complex, sensitive situations.
Student Research Assistant
Yuba College
Yuba City, CA
2017.08 - 2019.12
- Presented findings to faculty and team members, fostering collaboration and informed decision-making.
- Supported faculty in research projects through efficient data collection, organization, and analysis to enhance research outcomes.
- Applied critical-thinking and analytical skills to research-related tasks and problem solving.
- Ensured accuracy of records and organized research materials to facilitate seamless access to information.
Library Assistant
Yuba College
Yuba City, CA
2015.08 - 2016.05
- Assisted students, faculty, and visitors to enhance access to library resources and services.
- Supported daily library operations and administrative tasks to ensure efficient service delivery.
- Organized tasks effectively to maintain an organized and welcoming library environment for all users.
- Engaged in clear communication with individuals from diverse backgrounds and needs.
Education
Bachelor of Arts - Social Work
California State University Chico
400 W First St, Chico, CA 959292027-05
Associate of Arts - Psychology
Yuba Community College
2088 North Beale Road, Marysville, CA, 959012019-05
Skills
- Team building and customer service
- Project leadership and collaboration
- Process improvement
- Compliance management
- Positive attitude cultivation
- Dependability and responsibility
Timeline
Student Research Assistant
Yuba College
2017.08 - 2019.12
Operations Manager/Front End Team Lead
Walmart
2017.01 - Current
Library Assistant
Yuba College
2015.08 - 2016.05
Bachelor of Arts - Social Work
California State University Chico
Associate of Arts - Psychology
Yuba Community College