Jesus Estrada
Port Hueneme,California
Summary
Proactive Shift Manager familiar with best practices, compliance requirements and standard procedures. Excellent skills in organization, prioritization, money handling, training applicants for various store positions. Product knowledge with success managing all floor presentations, goal-oriented and focused at all times.
Overview
1
1
year of professional experience
Work History
Shift Manager
Wendys Restaurant
Oxnard, CA
02.2021 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
Hueneme High School
Oxnard, CA06.2019
Skills
- Accurate money handling
- Daily workflows
- Safety processes and procedures
- Cash Handling
- Multitasking Abilities
- Active Listening
- Flexible and Adaptable
- Planning and Coordination
- Good Telephone Etiquette
- Staff education and training
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Wendys Restaurant
02.2021 - 05.2022
High School Diploma -
Hueneme High School
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