Jesus Hernandez
Service Representative
Joliet,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Successful Service Representative with 11 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Offering 11 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Service Representative
Lincare Home Oxygen And Respiratory Systems
06.2011 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Store Manager
Bridgestone Retail Operations LLC.
Chicago, IL
03.2003 - 06.2011
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Service Manager
Bridgestone Retail Operations LLC.
Chicago, IL
12.1997 - 03.2003
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Service Technician
Bridgestone Retail Operations LLC.
Chicago, IL
06.1993 - 11.1997
- Examined new and replacement parts to uncover defects.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Education
Near North Career Metropolitan
Chicago, IL06.1994
Skills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Understanding Customer Needs
- Time Management
- Product and Service Knowledge
- Operational Efficiency
- Truck Driving
- Speaking
Languages
Spanish
Native or Bilingual
Timeline
Service Representative
Lincare Home Oxygen And Respiratory Systems
06.2011 - Current
Store Manager
Bridgestone Retail Operations LLC.
03.2003 - 06.2011
Service Manager
Bridgestone Retail Operations LLC.
12.1997 - 03.2003
Service Technician
Bridgestone Retail Operations LLC.
06.1993 - 11.1997
Near North Career Metropolitan