Kassandra Todd
Fort Wayne,IN
Summary
Knowledgeable Service Representative adept at resolving customer concerns and building retention. Proficient in scheduling appointments, updating accounts and managing calendars. Offering 5 years of customer relations experience and a deep understanding of the banking industry.
Overview
5
5
years of professional experience
Work History
Service Representative
3Rivers Credit Union
Fort Wayne, IN
2019.11 - 2021.11
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Described product highlights and benefits to help guide banking decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.
Strawberry Dipper
Chocabobs
Oceanside , CA
2018.05 - 2019.08
- Picked and arranged fruit following specified instructions.
- Maintained safe work environment with standards of food and human safety regulated by Health Department.
- Helped customers to check out
- Helped gather supplies needed for our weekly events
Service Representative
General Credit Union
Fort Wayne, IN
2016.02 - 2017.10
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
High School Diploma -
Indiana Cyber
Indianapolis12.2015
Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Understanding Customer Needs
- Team-Oriented and Cooperative
- Patient and Empathetic
- Time Management
- Upbeat and Positive Personality
Timeline
Service Representative
3Rivers Credit Union
2019.11 - 2021.11
Strawberry Dipper
Chocabobs
2018.05 - 2019.08
Service Representative
General Credit Union
2016.02 - 2017.10
High School Diploma -
Indiana Cyber