Jesus Hernandez
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Store Manager
Cricket Wireless
07.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Representative
Sprint
01.2018 - 01.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
High School Diploma -
Homewood Highschool
Homewood05.2018
Skills
- Sales Growth
- Problem-Solving
- Shift Scheduling
- Hiring and Training
- Retail Operations
- Retail Employee Training
- Customer Service
- Friendly and Outgoing
- Product Sales
- Sales Strategies
- Purchase Recommendations
Languages
Spanish
English
Timeline
Store Manager
Cricket Wireless
07.2021 - Current
Sales Representative
Sprint
01.2018 - 01.2020
High School Diploma -
Homewood Highschool
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