Jesus Hernandez-Rojas
Hamilton,NY
Summary
Adept at multitasking and exceptional customer service, I enhanced guest satisfaction and efficiency at Forest Hills Country Club. Leveraging hospitality expertise and cash handling skills, I significantly improved service quality and team productivity. My proactive approach in training and resolving complaints underscores my strong work ethic and commitment to excellence.
Overview
2
2
years of professional experience
Work History
Server
Forest Hills Country Club
12.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Arts - Physics
Colgate University
Hamilton, NY05-2028
High School Diploma -
Richmond High School
Richmond, IN05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Forest Hills Country Club
12.2022 - 08.2024
Bachelor of Arts - Physics
Colgate University
High School Diploma -
Richmond High School
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