Jesus Hurtado
Brownsville,TX
Summary
Achieved timely project delivery through effective management of team collaboration and training efforts.,Enhanced team capabilities by providing focused support and mentorship.,Demonstrated a commitment to continuous improvement by actively seeking and implementing growth opportunities.
Overview
13
13
years of professional experience
Work History
Loan Officer
Nelnet
01.2023 - 06.2026
- Developed customized loan solutions based on client needs and financial situations.
- Streamlined application processes to enhance workflow efficiency and reduce turnaround times.
- Collaborated with underwriting teams to ensure accurate risk assessment and timely approvals.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
Customer Service Representative
TaskUs
04.2020 - 12.2023
- Resolved customer inquiries and issues efficiently through various communication channels.
- Documented and managed customer interactions using CRM software to enhance service delivery.
- Collaborated with team members to improve response times and customer satisfaction rates.
- Educated customers on product features, fostering informed purchasing decisions and increased loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Welder/Fabricator
Sabre Tubular Structures
08.2017 - 03.2020
- Employed different welding techniques to assemble parts and components.
- Made sure that products were produced on time and are of good quality.
Customer Service Representative
Teleperformance Brownsville
08.2013 - 07.2017
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Actively pursued personal learning and development opportunities.
Tax Collector
AAA LOANS AND TAX SERVICES BROWNSVILLE
01.2013 - 08.2013
- Run credit reports on customer
- Assisted customers in the cash loan process
- Searched for past due customers and collect payments On passed due accounts
Education
Welding certification - Welding
Allied skills training center
Brownsville, Texas01.2017
Skills
- Supported welding operations by adjusting current and voltage settings for improved results
- Assisted in operating overhead cranes for efficient material handling
- Aided in the operation of air grinders, air chippers, and drills to boost productivity
- Monitored wire speed to maintain precision and quality in welding
- Reviewed blueprints to plan necessary manufacturing steps for welding projects
- Maintained a clean and safe work area to meet industry safety standards
- Demonstrated sales skills in client interactions
- Provided financial advice to clients
- Fostered positive client relationships through effective communication
- Delivered outstanding customer service to enhance client satisfaction
Timeline
Loan Officer
Nelnet
01.2023 - 06.2026
Customer Service Representative
TaskUs
04.2020 - 12.2023
Welder/Fabricator
Sabre Tubular Structures
08.2017 - 03.2020
Customer Service Representative
Teleperformance Brownsville
08.2013 - 07.2017
Tax Collector
AAA LOANS AND TAX SERVICES BROWNSVILLE
01.2013 - 08.2013
Welding certification - Welding
Allied skills training center