MELISSA FERNANDEZ
Colorado Springs,CO
Summary
I am currently seeking a job as a medical assistant with experience from an externship with Quick Care Med. I am outgoing, energetic, with excellent communication skills. I graduated from the MA IntelliTec program on February 15, 2024. GPA, as of 12/4/23, is 3.7. Excited to join a team that is positive, driven, and creating a great atmosphere for our community!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
Total Care Connections Inc
Colorado Springs, Colorado
11.2025 - Current
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and instructions.
- Supported bathing, dressing and personal care needs.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Calling Agent
Liberty Mutual
Colorado Springs, CO
12.2020 - 11.2022
- Received pay raise of $.50 per hour after approximately one year.
- Helping customers navigate through complex insurance situations and finding solutions.
- Ability to identify and recommend insurance policies to meet the customer's needs.
- Providing excellent service to policyholders, answering questions, and addressing concerns.
- Demonstrating empathy for customer's circumstances, especially during claims discussions.
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and instructions.
- Improved patient outlook and daily living through compassionate care.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Team Lead
McDonald's
Colorado Springs, CO
02.2018 - 11.2020
- Ensuring orders are prepared accurately and delivered to customers promptly.
- Maintaining a clean and hygienic work environment. Adhering to the food safety protocols.
- Clear communication with team members and customers, often in a fast-paced environment.
- Leading and training team members.
Education
High School Diploma -
Intellitec College
Colorado Springs02.2024
Medical Assisting (CERT) - Front Office (MA)
IntelliTec College
Colorado Springs02.2024
Skills
- Communication skills
- Computer skills
- EMR systems
- Customer service
- Vital signs
- Medical terminology
- Pediatrics
- PPE usage
- Lifting and transferring
- Multitasking and organization
- Hoyer lifting equipment
- HIPAA compliance
- Compassion and empathy
- Daily living assistance
- Personal care support
- Patient mobility assistance
- Empathetic listening
- Medical record-keeping
- Meal preparation
Certification
• Vital Signs Phlebotomy Cert., 01/01/19
• EKG Injections, 01/01/24
• First Aid Certification
• CPR Certification
• Certified Medical Assistant 2024
• RMA
• BLS Certification
• EKG Injections, 01/01/24
• First Aid Certification
• CPR Certification
• Certified Medical Assistant 2024
• RMA
• BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Professional
Timeline
Caregiver
Total Care Connections Inc
11.2025 - Current
Calling Agent
Liberty Mutual
12.2020 - 11.2022
Team Lead
McDonald's
02.2018 - 11.2020
High School Diploma -
Intellitec College
Medical Assisting (CERT) - Front Office (MA)
IntelliTec College