Open To Work
Jesus Jimenez
San Antonio
Summary
Dedicated professional with strong communication and problem-solving skills. Proven ability to enhance customer satisfaction through effective service delivery and conflict resolution.
Overview
7
7
years of professional experience
Work History
CSR, Cashier
Wingstop
San Antonio
2025.05 - 2025.10
- Accurately processed orders using point-of-sale systems to enhance service efficiency.
- Maintained cleanliness and organization of dining area to ensure optimal guest experience.
- Collaborated with team members to deliver seamless service during busy periods.
- Managed cash register operations effectively during peak hours to minimize wait times.
- Cultivated strong customer relationships to promote repeat business opportunities.
Housekeeper
Club Z!
San Antonio
2024.09 - 2025.02
- Maintained cleanliness and organization in guest rooms and common areas.
- Disinfected high-touch surfaces to ensure a safe environment for guests.
- Managed laundry duties, including washing, drying, and folding linens.
- Assisted team members in deep cleaning tasks during busy periods.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
CSR, Sales
Hudson Group
San Antonio
2024.07 - 2025.01
- San Antonio Int'l Airport
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient store operations.
- Maintained a clean and organized workspace for optimal customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Document Processor
Ibex Global
San Antonio
2023.02 - 2024.07
- Scanned documents from delivery drivers using their MC# and DOT# for vouchers for paychecks for hours worked, averaging 3,000 a week, with a 90% accuracy rate.
- Processed and reviewed documents for accuracy and completeness.
- Managed document workflows to ensure timely processing.
- Reviewed, sorted and scanned documents into digital format.
CSR
Healthy.io
San Antonio
2022.02 - 2022.12
- Outbound work-from-home position for individuals with high blood pressure, diabetes and weight would receive a urine test at home to test for kidney damage. 1:4 Americans have it and shows no symptoms.
- Assisted customers with inquiries regarding health monitoring products and services.
- Educated clients on the use of at-home testing kits for health management.
- Documented customer interactions in the CRM system for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Gathered customer feedback through surveys and used the data to improve customer service.
Community Affairs Coordinator
Univision Communications, Inc.
San Antonio
2018.08 - 2020.05
- Coordinated daily operations across multiple departments to enhance workflow efficiency.
- Managed scheduling and logistics for events and meetings within the organization.
- Assisted in developing promotional materials to support marketing initiatives and campaigns.
- Maintained communication with vendors to streamline procurement processes and inventory management.
- Supported project management tasks by tracking deadlines and deliverables across various projects.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Bachelor of Arts - Communications
Texas A&M University, San Antonio,TX
San Antonio, TX2018-12
Skills
- Time management
- Conflict resolution
- Effective communication
- Problem solving
- Call center operations
- Customer service
- Microsoft Office Suite
- High-energy attitude
- Positive and professional
- Verbal and written communication
- Active listening
Languages
Spanish
Native/ Bilingual
Timeline
CSR, Cashier
Wingstop
2025.05 - 2025.10
Housekeeper
Club Z!
2024.09 - 2025.02
CSR, Sales
Hudson Group
2024.07 - 2025.01
Document Processor
Ibex Global
2023.02 - 2024.07
CSR
Healthy.io
2022.02 - 2022.12
Community Affairs Coordinator
Univision Communications, Inc.
2018.08 - 2020.05
Bachelor of Arts - Communications
Texas A&M University, San Antonio,TX