Jesus Lopez
Lowes Home Improvment
Sparta,MO
2
Languages
12
years of professional experience
Professional leader with strong background in department management within retail settings. Skilled in driving team collaboration and achieving key performance metrics. Adept at adapting to shifting priorities while maintaining high standards. Known for problem-solving abilities, exceptional communication, and fostering productive work environment.
Work History
Specialty Department Supervisor
1 Year 3 Months- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Coordinated scheduling and staffing to align with operational demands and enhance service delivery.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented inventory management systems that streamlined stock replenishment and reduced out-of-stock situations.
- Trained and mentored team members on best practices and departmental policies to enhance performance.
- Developed training materials to support staff learning and consistency in operational tasks.
- Enhanced customer satisfaction through exceptional service and proactive resolution of concerns.
- Increased sales in the specialty department through effective merchandising and product promotion.
Department Supervisor
3 Years 11 Months- Planned, scheduled, monitored, and implemented non-selling operations in front end of store, enhancing customer shopping experience and supporting sales and profitability.
- Collaborated with Department Supervisors and Assistant Store Managers to identify effective methods for achieving service, operations, and safety objectives. continuously drive efficiencies
- Drove efficiencies and taught others skills necessary for maintaining effective store operations.
- Trained and mentored team members on product knowledge and sales techniques.
- Led front-end team to enhance customer service and optimize operational efficiency.
- Developed and implemented training programs for staff, improving product knowledge and sales techniques.
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
Head Cashier
5 Years- Provided guidance to cashiers and helped them train to properly take care of customers.
- Resolved customer problems regarding LCC and LPP.
- Took managers’ questions and made a decision based on the situation
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
- Coordinated activities for hiring events.
- Supervised daily cashier operations, ensuring efficient transaction processing and customer service excellence.
- Trained and mentored cashiers in register procedures and customer engagement techniques.
- Collaborated with management to develop staff schedules, optimizing coverage during peak hours.
Install Sales Coordinator
11 Months- Contact customers to go over their Install contract, pull product and make sure items are ready for the installer to pick up. Informed customers about the status of their installations. Assisted customers in resolving issues with previous installs by providing accurate information and support.
- Coordinated sales orders and inventory management to ensure timely product availability.
- Collaborated with cross-functional teams to streamline communication and enhance customer service.
- Monitored customer feedback and addressed concerns promptly, enhancing overall satisfaction scores.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Seasonal Cashier
5 Months- Provided checkout service to customers provided information about Lowe’s Credit Card and Lowe’s EPP, worked at customer service with returned and any problems that might occur.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Assisted in training new cashiers in register operations and customer engagement techniques.
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Monitored and organized merchandise displays, promoting seasonal promotions effectively.
Swing Manager
1 Year- Developed scheduling plans to optimize workflow and meet operational needs., made deposits, order supplies, made sure all Safety and Cleaning Procedures were done correctly, trained all employees on how to make all the product needed.
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented process improvements to enhance workflow efficiency and reduce downtime.
Education
High School Diploma
- 2 years of Spanish
- Mississippi Scholar
- Mississippi Honors Society
- GPA: 4.0
Associate of Arts - Paralegal
- 1 year of college
- GPA: 3.0
BBA - Business Administration
- 3.0 GPA
Skills
Conflict de-escalation
Team management
Relationship management
Staff scheduling
Cash Management
Project Coordination
Bilingual
Training and mentoring
POS software
Order management
Personnel development
Loss prevention
Languages
Spanish
English
Timeline
Specialty Department Supervisor
Lowes Home Improvment
07.2025 - CurrentRead More
Department Supervisor
Lowes Home Improvement
08.2021 - 07.2025Read More
Install Sales Coordinator
Lowes Home Improvement
10.2018 - 09.2019Read More
Head Cashier
Lowes Home Improvement 1721 & 1096
08.2016 - 08.2021Read More
Seasonal Cashier
Lowes Home Improvement
03.2016 - 08.2016Read More
Swing Manager
Mcdonalds
01.2015 - 01.2016Read More
Ripley High School
High School Diploma
Read More
Northeast Community College
Associate of Arts from Paralegal
Read More
University of Massachusetts Global
BBA from Business Administration
Read More