Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
Generic

Veronica Thomas-Cherry

Waldorf,MD

Summary

Experienced Specialty Department Supervisor with strong background in managing, leading, and mentoring diverse teams. Known for streamlining processes to enhance productivity and improve customer satisfaction. Skilled in strategizing to meet departmental goals, problem-solving, and fostering a collaborative work environment. History of driving growth and improvement within previous roles.

Overview

11
11
years of professional experience

Work History

Specialty Department Supervisor

The Home Depot - Store 8550
Upper Marlboro
11.2022 - Current
  • Provide exceptional service and address concerns promptly to improve customer satisfaction
  • Create visually appealing displays that showcase specialty products effectively, attracting customer interest and driving sales growth
  • Utilizing the Specialty Standards, teach and practice selling skills with specialists and associates using the selling guides that feature customer benefits, qualifying questions, and how to overcome objectives
  • Monitor continuously market trends relevant to the specialty department offerings, making strategic adjustments accordingly
  • Coordinate staff schedules, allocating resources efficiently to meet fluctuating customer demands
  • Identify and correct safety behaviors for all associates in the store that could cause injuries.

Design Consultant – Kitchen & Bath

The Home Depot - Store 8550
Upper Marlboro, MD
07.2019 - 11.2022
  • Worked with clients to design and create quotes for cabinetry projects based on each client's specifications and needs
  • Provided accurate quotes for all kitchen, bath, and other cabinet products while managing the full cycle ordering process
  • Maintained excellent customer experience throughout the project and followed up until project completion
  • Skilled at working independently and collaboratively in a team environment
  • Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail
  • Optimized space planning for improved functionality in both residential and commercial spaces.

Teacher / Part-time Sales Associate

JoAnn Fabric And Crafts
Brandywine, MD
06.2013 - 04.2019
  • Developed and implemented lesson plans based on curriculum objectives.
  • Provided individualized instruction to meet the needs of all students.
  • Maintained a safe and orderly learning environment for all students.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Received and displayed product shipments on store retail shelves upon delivery and used technology resources to assist customer interactions.

Education

Business Management

Largo High School
Upper Marlboro, MD
06-1975

Skills

  • Team Management
  • Planning and Organization
  • Problem-Solving
  • Industry Trends
  • Training and Mentoring
  • Delegation technique
  • Customer Engagement
  • Conflict de-escalation
  • Performance Management
  • Relationship building and management

Awards

  • 2020
  • Awarded Top Designer - American Woodmark - January
  • Specialist of the Month – January
  • Home Depot Homer Awards – February and June
  • Home Depot Home Service Champion Pin - June
  • 2021
  • Specialist of the Month – April, July, September and November
  • Home Depot Homer Awards for Sales - July and November
  • Home Depot Homer Award – 1st in District – Sales – June
  • Home Depot Homer Award for Credit Sales & Commercial Accounts - November

Accomplishments

2020

  • Top Designer Award- American Woodmark - Jaunary
  • Specialist of the Month- January
  • Home Depot Homer Awards - February and June]
  • Home Depot Home Serices Champion Aard - June

Timeline

Specialty Department Supervisor

The Home Depot - Store 8550
11.2022 - Current

Design Consultant – Kitchen & Bath

The Home Depot - Store 8550
07.2019 - 11.2022

Teacher / Part-time Sales Associate

JoAnn Fabric And Crafts
06.2013 - 04.2019

Business Management

Largo High School

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Veronica Thomas-Cherry