Richard Wolfson
Reading,PA
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Thrives in selling situations. Extremely personable to match each individual customer and provide exceptional experience.
Overview
4
4
years of professional experience
Work History
Specialty Department Supervisor
Lowe's
Hamburg, PA
02.2024 - Current
- Implemented promotional activities to increase sales volume within the specialty department.
- Trained new employees on company policies, procedures, and job duties.
- Supervised daily operations of the specialty department, including ordering and stocking merchandise.
- Conducted regular audits of stockroom items to ensure accuracy of inventory levels.
- Worked closely with vendors to secure special orders or discounted items for customers.
- Facilitated communication between upper management and store personnel.
- Ensured that customer complaints were addressed promptly and effectively.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Millwork Sales Specialist
Lowe's
Hamburg, PA
05.2024 - 08.2024
- Maintained records of all transactions related to sales activities along with relevant documents.
- Created and maintained customer accounts, including tracking of sales activities, order information, and customer contacts.
- Provided SMART customer service consistently in an effort to yield a higher gross return, as well as providing the customer with an exceptional experience, delivering them the products and services that met their needs.
- Advised customers on the best millwork solutions for their applications based on budget and aesthetic requirements.
Garden Supervisor
Lowe's
Hamburg, PA
08.2023 - 02.2024
- Performed regular inspections of plants to identify pests and diseases.
- Ordered supplies such as potting soil, fertilizer, shrubs, trees, and flowers when needed.
- Coordinated with suppliers to ensure timely delivery of materials for gardening projects.
- Answered requests and concerns with friendly and knowledgeable service.
- Merchandised department based on supply and seasonal needs of the business.
- Communicated effectively with team members on ensuring tasks were completed on time.
Flooring Sales Specialist
Lowe's
Morgantown, PA
10.2021 - 04.2022
- Updated customer database regularly with contact information of new prospects.
- Trained new staff members on company policies regarding sales processes and procedures.
- Performed administrative tasks such as filing documents related to sales transactions.
- Researched competitor pricing structures in order to stay competitive in the marketplace.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
Flooring Sales Specialist
Lowe's
Hamburg, PA
11.2020 - 08.2021
- Updated customer database regularly with contact information of new prospects.
- Trained new staff members on company policies regarding sales processes and procedures.
- Performed administrative tasks such as filing documents related to sales transactions.
- Researched competitor pricing structures in order to stay competitive in the marketplace.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
Customer Service Associate
Lowe's
Reading , PA
03.2020 - 11.2020
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Provided product recommendations based on customer needs.
- Suggested product solutions based on individual customer needs.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Performed additional duties as assigned by management team.
- Greeted customers and identified their needs.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
Education
Some College (No Degree) - Mechanical Engineering
Reading Area Community College
Reading, PASkills
- Budget Oversight
- Industry Trends
- Team Management
- Team Supervision
- QA
- Sales Reporting
- Customer Service
- Sales expertise
- Order Processing
- Problem-Solving
- Order Management
- Relationship building and management
- Vendor Relationship Management
Affiliations
- Athlete
- Caretaker
- Cook
Accomplishments
- Managed specialty departments for six months resulting in my store being a top 50 store in the company in specialty sales to plan, and first in the district in pipeline to plan.
- Regularly exceeded sales goal as a specialist resulting in multiple months of max bonuses in different departments.
- Presented trophy along with specialty team during regional walk for top specialty store of month.
References
References available upon request.
Timeline
Millwork Sales Specialist
Lowe's
05.2024 - 08.2024
Specialty Department Supervisor
Lowe's
02.2024 - Current
Garden Supervisor
Lowe's
08.2023 - 02.2024
Flooring Sales Specialist
Lowe's
10.2021 - 04.2022
Flooring Sales Specialist
Lowe's
11.2020 - 08.2021
Customer Service Associate
Lowe's
03.2020 - 11.2020
Some College (No Degree) - Mechanical Engineering
Reading Area Community College
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