Sonia Sandoval
Mesa,AZ
Summary
I am a Seasoned Housekeeping Supervisor with comprehensive knowledge in managing housekeeping tasks and teams. My Strengths include high standards of cleanliness, staff training, efficient delegation, and inventory control. Notable for maintaining superior guest satisfaction levels through attention to detail and positive communication skills. Previous roles demonstrate impactful leadership abilities in fostering team collaboration and enhancing operational efficiency. I am also Skilled in overseeing daily operations, staff training and development, and implementing effective cleaning protocols. I excels in time management, problem-solving, and adaptability, utilizing these soft skills to enhance team performance and ensure operational excellence.
Overview
23
23
years of professional experience
Work History
Supervisor
ISS/ Velocity
Phoenix, AZ
08.2014 - Current
- Conducted periodic reviews of inventory levels and product mix in stores.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with safety regulations and health codes.
- Maintained accurate records of supplies and equipment inventory.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Supervisor
ICC
Phoenix, AZ
08.2012 - 08.2014
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
- Directed and supervised team of 15 employees in daily operations.
Supervisor
SSC Service Solution
Chandler, AZ
08.2001 - 08.2012
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
Education
High School Diploma -
Altavista High School
Mexico01-1986
Skills
- Schedule development
- Inventory Control
- Policy and Procedure Development
- Team Building
- Goal-Oriented
- Training,mentoring, and development
- Payroll understanding
- Multiple Machine operator (side by side, Buffer machine, Scrubber Machine, Etc)
- Floor Cleaning, Polishing, and Waxing
Languages
Spanish
Professional
Timeline
Supervisor
ISS/ Velocity
08.2014 - Current
Supervisor
ICC
08.2012 - 08.2014
Supervisor
SSC Service Solution
08.2001 - 08.2012
High School Diploma -
Altavista High School