Jesus Martinez-Garza
Austin,TX
Summary
Dynamic Customer Service Specialist with over nine years of experience in retail leadership, dedicated to delivering exceptional service and fostering positive customer experiences. Proven ability to cultivate strong relationships through effective communication and keen attention to detail, ensuring client satisfaction and loyalty. Recognized for a relentless work ethic and strong time management skills, consistently driving for self performance and operational excellence. Committed to continuous learning and leadership development, empowering myself to achieve goals while enhancing overall service quality.
Professional real estate expert with strong background in Apartment Locating and leasing , client relations, and market analysis. . Skilled in negotiation, contract management, and customer service, with focus on integrity and professionalism.
Overview
20
20
years of professional experience
Work History
Real Estate Agent / Apartment Locator
Austin Area Apartment Locators
Austin, TX
10.2018 - Current
- Facilitated client property showings and guided them through lease agreements.
- Researched local market trends to provide clients with accurate pricing information.
- Assisted clients in identifying suitable properties based on their needs and preferences.
- Developed strong relationships with Property Managers to expand rental listings and opportunities.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Mentored new agents, sharing best practices for client engagement and market knowledge.
- Maintained connections with clients to encourage repeat business and referrals.
Straw Boss
Strike LLC
Pecos, TX
09.2015 - 06.2018
- Managed time efficiently in order to complete all tasks within deadlines.
- Building and Construction laying Steel pipe underground for gas companies
- Operated heavy machinery to assist in pipeline construction and maintenance.
- Conducted routine inspections to ensure compliance with safety regulations.
- Collaborated with team members to optimize workflow efficiency on job sites.
- Maintained accurate logs of daily activities and equipment usage during shifts.
Dairy Lead / Healthy Living Lead
HEB Grocery Store
Austin, TX
06.2009 - 05.2015
- Supervised dairy department operations to ensure optimal product quality and freshness.
- Trained staff on best practices for dairy product handling and safety protocols.
- Implemented inventory management systems to track stock levels and reduce waste.
- Coordinated product displays to enhance customer engagement and drive sales.
- Analyzed sales trends to optimize product assortment and pricing strategies.
- Led team meetings to align goals, share feedback, and foster collaboration among staff.
- Boosted customer satisfaction by effectively addressing concerns and providing timely resolutions.
- Coordinated daily operations, ensuring smooth workflow and timely completion of tasks.
- Implemented new cleaning protocols, maintaining a sanitary work environment compliant with health regulations.
Retail Sales Merchandiser
Retail Merchandising Solutions
Austin, TX
06.2006 - 02.2009
- Developed and implemented effective merchandising strategies to enhance product visibility and sales.
- Collaborated with store management to optimize inventory placement and display layouts.
- Trained and mentored junior staff on merchandising standards and best practices.
- Analyzed market trends to inform product selection and promotional strategies.
- Executed planograms with precision, ensuring compliance with brand guidelines.
- Conducted regular audits of merchandise displays for accuracy and cleanliness.
- Fostered strong relationships with store personnel, enhancing communication and teamwork efforts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Real Estate License - Real Estate
Austin Institute of Real Estate
Austin, TX06-2018
High School Diploma -
Akins High School
Austin, TX01.2006
Skills
- Customer Service and Relationship Building
- Time Management
- Complex Problem Solving
- Active Learning and Implementation of Strategies
- Bilingual (English, Spanish)
- Highly professional
- Lead follow up
- Client needs assessment
Timeline
Real Estate Agent / Apartment Locator
Austin Area Apartment Locators
10.2018 - Current
Straw Boss
Strike LLC
09.2015 - 06.2018
Dairy Lead / Healthy Living Lead
HEB Grocery Store
06.2009 - 05.2015
Retail Sales Merchandiser
Retail Merchandising Solutions
06.2006 - 02.2009
Real Estate License - Real Estate
Austin Institute of Real Estate
High School Diploma -
Akins High School