Jesus Mendiola
Santa Ana,CA
Overview
5
5
years of professional experience
Work History
Inbound Operations Team Lead
Target
Santa Ana, California
02.2021 - 10.2022
- Utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open.
- Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve any issues identified.
- Understanding sales goals, plans and executing daily/weekly workload to deliver on department and store sales goals and guest engagement.
- Build a team of GM experts from initial selection through onboarding and learning. Develop team members through ongoing training and direction by giving direction and providing feedback when validating work completion.
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
- Address all store and offsite emergency and compliance needs.
- Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way and help solve their specific needs.
Closing Team Lead
Target
Santa Ana, California
11.2020 - 02.2021
- Demonstrate a service culture that prioritizes the guest experience. Model, train and coach expectations to deliver the service standard.
- Understand your role in sales growth and how each area contributes to and impacts total store profitability.
- Monitored team performance to uphold Target's guest service standards.
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
- Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director or Executive Team Leader to deliver business results and store sales goals while prioritizing the guest experience.
Service & Engagemet Team Lead
Target
Santa Ana, California
08.2020 - 11.2020
- Supervised team members during daily operations to ensure smooth workflow.
- Assisted in training new employees on store policies and procedures.
- Guest engagement; problem solving and resolution
- Planning department daily/weekly workload to support business priorities and deliver service and sales goals
- Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
Cashier
Target
Santa Ana, California
10.2017 - 08.2020
- Assisted guest with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and gift card transactions accurately.
- Managed returns and exchanges according to store policies.
- Supervised when lead was not present
Education
High School Diploma -
Godinez Fundamental High School
Santa Ana05-2019
Some College (No Degree) -
Irvine Valley College
Irvine, CASkills
- Workload planning
- Team development
- Business reporting
- Problem solving
- Effective coaching
- Process improvement
- Time management
- Logistics management
- Guest engagement
- Customer service
- Critical thinking
Timeline
Inbound Operations Team Lead
Target
02.2021 - 10.2022
Closing Team Lead
Target
11.2020 - 02.2021
Service & Engagemet Team Lead
Target
08.2020 - 11.2020
Cashier
Target
10.2017 - 08.2020
High School Diploma -
Godinez Fundamental High School
Some College (No Degree) -
Irvine Valley College