JESUS MUNOZ
El Paso,Texas
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Limitless Strategies
El Paso, TX
06.2023 - 03.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding their insurance plan.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Guided customers regarding providers within the network with their insurance plans and their benefits and limitations.
Residential Life Support Staff
Green Oaks Education and Support, inc
Arlington , TX
07.2022 - 05.2023
- Completed documentation to be used for billing.
- Ensured that students took their medications and documented to update individual records.
- Communicated with students to determine feelings, need for assistance or social and emotional support.
- Documented and reported observations of student behavior, complaints or physical symptoms to lead staff.
- Supported and oversaw students in daily living activities and worked with students to develop meal preparation and cleaning skills.
- Monitored student safety and security at residence and on outings in community.
Teacher’s Aide
Uplift Education
Fort Worth, TX
10.2019 - 05.2023
- Monitored student behavior and maintained classroom order to keep environment learning- focused.
- Communicated and interpreted meetings and documents to parents to involve each in educational processes and enhance student support.
- Developed positive relationships with parents and students through observation and learning experience.
- Offered extra assistance to disabled students such as toileting, helping them access facilities and use assistive devices.
- Planned and led activities to develop students' physical, emotional and social growth.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Taught daily life skills and behaviors to students to build practical knowledge.
Cashier/Stocker
Dollar Tree
El Paso, TX
03.2018 - 10.2019
- Processed cash register transactions by inputting product costs and giving back change.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Assisted customers with locating items, answering questions and providing direction and service.
- Ordered, stocked, and rotated frozen, food and snack departments.
- Maintained Cleanliness of establishment by sweeping, mopping and cleaning windows.
Sales Associate
Fallas Paredes
El Paso, TX
05.2017 - 10.2019
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Restocked front lanes and displays, following established merchandising procedures and standards.
- Unboxed and restocked merchandise into attractive displays.
Education
High School Diploma -
Eastwood High School
El Paso, TX06.2014
Associate of Arts - Nuclear Medicine Technology
Tarrant County College District
Fort Worth, TXSkills
- Bilingual
- Computer Literacy
- Organization
- Problem Solving
- Adaptability
- Collaboration
- Teamwork
- General Office Equipment
- Communication
- Relationship Building
- Calm and Patient Demeanor
- Time Management
Timeline
Customer Service Representative
Limitless Strategies
06.2023 - 03.2024
Residential Life Support Staff
Green Oaks Education and Support, inc
07.2022 - 05.2023
Teacher’s Aide
Uplift Education
10.2019 - 05.2023
Cashier/Stocker
Dollar Tree
03.2018 - 10.2019
Sales Associate
Fallas Paredes
05.2017 - 10.2019
High School Diploma -
Eastwood High School
Associate of Arts - Nuclear Medicine Technology
Tarrant County College District
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