Jesus Ochoa
Whittier,CA
Summary
Proven leader in high-pressure environments, adept at resolving customer issues with empathy and efficiency, significantly enhancing loyalty for TNT Packaging. Skilled in managing teams to exceed productivity goals, with a keen focus on critical thinking and time management. Expertise in customer service and problem-solving abilities ensures operational excellence and repeat business success.
Many years of management and customer service experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TNT Packaging
02.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Production Supervisor
JR ELLIOTT INC
01.1997 - 12.2015
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
Education
No Degree - GENERAL STUDIES
Fullerton College
Fullerton, CA06.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Time management
- Empathy
- Patience
Certification
Been a Realtor for over 15 years also
Additional Information
I have a clean driving record with many years of driving. No criminal background.
I am very responsible,dependable and hardworking. Im also very punctual and honest.
Please feel free to contact past and present employers.
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
TNT Packaging
02.2016 - Current
Production Supervisor
JR ELLIOTT INC
01.1997 - 12.2015
No Degree - GENERAL STUDIES
Fullerton College