Jesus Pacheco
Dallas,TX
Summary
Accomplished Shift Supervisor with a proven track record at PLS Check Cashing, adept in cash handling and staff management. Excelled in elevating customer satisfaction through effective problem-solving and employee training. Demonstrated leadership by improving operational efficiency and enforcing policy compliance, showcasing a blend of hard and soft skills critical for high-paced environments.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
PLS Check Cashing
10.2022 - 12.2024
- Conducted routine inspections to check quality and compliance with established specifications.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Managed staff hiring, training and supervision.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
OD Wyatt High School
Fort Worth Texas06.2022
Skills
- Cash handling
- Employee training
- Staff management
- Customer-oriented
- Training and mentoring
- Policy enforcement
- Staff scheduling
- Attendance oversight
- Team leadership
- Problem-solving
- Staff supervision
- Inventory counts
- Flexible schedule
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Shift Supervisor
PLS Check Cashing
10.2022 - 12.2024
High School Diploma -
OD Wyatt High School
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