Summary
Overview
Work History
Education
Skills
Timeline
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Jesus Pena

Houston,TX

Summary

Well-rounded individual with positive attitude to help drive positive structural change while continuing to add to the experience attained and helping to improve performance objectives to exceed operational goals successfully and efficiently while assisting to increase customer service and operational standards.

Overview

14
14
years of professional experience

Work History

Process Assistant

Amazon
01.2021 - Current
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted training and change management processes to improve operations.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.

Tier 1 Associate - Ambassador

Amazon
01.2021 - Current
  • Multi-functional associate, ensured process flow organization of operations and processes that are important to the overall productive business goal
  • Provide feedback and coaching during training and/or while providing support on the Customer Returns floor to enhance knowledge and sustain quality and productivity
  • Well versed in all aspects of customer returns to be able to train several associates and/or managers during my time with Amazon


Heavy Equipment Operator

Curry Excavation & Site Work, Inc
01.2018 - 01.2021
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
  • Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
  • Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.

Pipe Layer

Tri County Construction, Co
01.2011 - 01.2018
  • Assembled and installed underground pipe, fittings, and valves of various sizes.
  • Enhanced workplace safety by consistently following standard operating procedures and wearing appropriate personal protective equipment.
  • Demonstrated strong problem-solving abilities by addressing unexpected complications during pipe installation processes.

Education

High School Diploma -

Milby High School
Houston, TX

Skills

  • Self-driven/Passionate
  • Safety Driven
  • Strong Verbal and Written Communication
  • Adaptable and Flexible
  • Time Management
  • Detail Oriented
  • Multi-Tasking
  • Assignment Delegation
  • Workflow Management
  • Performance monitoring

Timeline

Process Assistant

Amazon
01.2021 - Current

Tier 1 Associate - Ambassador

Amazon
01.2021 - Current

Heavy Equipment Operator

Curry Excavation & Site Work, Inc
01.2018 - 01.2021

Pipe Layer

Tri County Construction, Co
01.2011 - 01.2018

High School Diploma -

Milby High School

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Jesus Pena