JESUS PEREZ
FONTANA,CA
Summary
Experienced hardworking,dedicated teammate with 20+ years of experience and a proven knowledge of customer service, meeting planning, and operations management. Aiming to leverage my skills to successfully fill the Regional Position at Caliber Collision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Caliber Collision
Fontana, CA
10.2024 - Current
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Implemented process improvements to enhance efficiency and reduce operational costs.
- Led team training initiatives to foster skill development and performance excellence.
- Developed strategic plans aligning operational goals with company objectives for growth.
- Improved overall performance of center
- Have reduced cycle time from 22.2 days from when I took over center to 7.62 days
- Center has a a WIP turn average if 5 times or better consistently.
- Currently center sits at a rolling 3 month Csep platinum status
- 2025 Center exceeded Ebidah plan.
- Center has consistently exceeded Rom opportunities ranked in top 5 of region.
- Developed a positive culture at center
- Interacted with teammates while developing skills, encouraging them to grow and perform as expected
- Perform daily checks on teammates, while offering positive coaching and holding them accountable.
General Manager
Caliber Collision
Corona, CA
01.2022 - 10.2024
- Led operational efficiency initiatives, enhancing workflow processes across multiple locations.
- Developed and implemented training programs to improve team performance and service quality.
- Oversaw budget management, ensuring cost-effective operations while maximizing profitability.
- Collaborated with cross-functional teams to streamline communication and improve customer satisfaction.
SERVICE ADVISOR
Caliber Collision
Corona
06.2018 - 01.2024
- Confer with customers in person and per telephone providing services to repair and restore their vehicles to pre accident condition. Process estimates for repairs to Drp partners in a timely manner. Process parts orders. Maintain open communication with guests, Drp partners, office staff and management.
- Keep proper documentation of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Review of parts for repairs. Examining parts claimed to be defective, and approving for repairs.
- Maintained Shop Certification for Mercedes by registration of teammates for training throughout past year.
- Guiding and providing teammates with proper documentation and coaching in performing correct repairs to European vehicles.
- Engaging with teammates in resolving any challenges that come across.
- Performing daily management duties, by directing daily production meetings with staff.
- Coordinating and scheduling of operations needed of vehicles with multiple vendors daily.
- Managing customer concerns and resolving, restoring customers.
- Training New Hire Service Advisors
- Instructing team in maintaining and improving shop cleanliness.
- Addressing shop maintenance concerns.
- Maintaining a good rapport relationship with DRP partners.
- Transferred to Corona in December of 2019 location due to knowledge of high line knowledge
SERVICE ADVISOR
Caliber Collision
Corona
06.2018 - 01.2022
- Confer with customers in person and per telephone providing services to repair and restore their vehicles to pre accident condition. Process estimates for repairs to Drp partners in a timely manner. Process parts orders. Maintain open communication with guests, Drp partners, office staff and management.
- Keep proper documentation of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Review of parts for repairs. Examining parts claimed to be defective, and approving for repairs.
- Maintained Shop Certification for Mercedes by registration of teammates for training throughout past year.
- Guiding and providing teammates with proper documentation and coaching in performing correct repairs to European vehicles.
- Engaging with teammates in resolving any challenges that come across.
- Performing daily management duties, by directing daily production meetings with staff.
- Coordinating and scheduling of operations needed of vehicles with multiple vendors daily.
- Managing customer concerns and resolving, restoring customers.
- Training New Hire Service Advisors
- Instructing team in maintaining and improving shop cleanliness.
- Addressing shop maintenance concerns.
- Maintaining a good rapport relationship with DRP partners.
- Transferred to Corona in December of 2019 location due to knowledge of high line knowledge
SERVICE ADVISOR
Caliber Collision
Norco, CA
06.2018 - 11.2019
- Confer with customers in person and per telephone providing services to repair and restore their vehicles to pre accident condition. Process estimates for repairs to Drp partners in a timely manner. Process parts orders. Maintain open communication with guests, Drp partners, office staff and management.
- Keep proper documentation of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Review of parts for repairs. Examining parts claimed to be defective, and approving for repairs.
- Maintained Shop Certification for Mercedes by registration of teammates for training throughout past year.
- Guiding and providing teammates with proper documentation and coaching in performing correct repairs to European vehicles.
- Engaging with teammates in resolving any challenges that come across.
- Performing daily management duties, by directing daily production meetings with staff.
- Coordinating and scheduling of operations needed of vehicles with multiple vendors daily.
- Managing customer concerns and resolving, restoring customers.
- Training New Hire Service Advisors
- Instructing team in maintaining and improving shop cleanliness.
- Addressing shop maintenance concerns.
- Maintaining a good rapport relationship with DRP partners.
SHOP MANAGER
1st Certified Collision Center
CA
04.2016 - 05.2018
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
SERVICE ADVISOR
Calibercollision.com
Riverside, CA
01.2012 - 04.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Education
High School Diploma - undefined
ST. JOHN BOSCO
Bellflower, CA06-1992
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CHAPMAN UNIVERSITY
ORANGE, CASkills
- FLUENT IN SPANISH
- EXPERIENCED KNOWLEDGE IN DRP INSURANCE GUIDELINES
- ABILITY TO ASSIST SHOP IN ALL DEPARTMENTS
Certification
- Mercedes Certified Collision Expert
- ICAR CERTIFIED
Timeline
General Manager
Caliber Collision
10.2024 - Current
General Manager
Caliber Collision
01.2022 - 10.2024
SERVICE ADVISOR
Caliber Collision
06.2018 - 01.2024
SERVICE ADVISOR
Caliber Collision
06.2018 - 01.2022
SERVICE ADVISOR
Caliber Collision
06.2018 - 11.2019
SHOP MANAGER
1st Certified Collision Center
04.2016 - 05.2018
SERVICE ADVISOR
Calibercollision.com
01.2012 - 04.2016
High School Diploma - undefined
ST. JOHN BOSCO
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CHAPMAN UNIVERSITY